NGI International Task Review MS109 Finland
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User Services
Human Services (Table 1)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA3.3N | U-N-3 U-N-13 | Requirements Gathering | Requirements are gathered through direct communication between the NGI_FI support people and researchers. | 3 | No immediate pressure to improve |
NA3.3N | U-N-14 U-N-15 | Application Database | The existence of the Apps database were noticed very recently so no benefit from it yet. We need to start putting our application information there in . | 2 | Better dissemination of the AppDB to users. |
NA3.3N | U-N-16 U-N-17 | Training | NGI_FI arranges twice a year training for grid users and on request also for resource site administrators | 4 | Training for collaboration possibilities and different VOs under EGI could be improved. |
NA3.3N | U-N-12 U-N-18 U-N-19 | Consultancy | NGI_FI gives consultancy for all (grid)user support requests and actively tries to attract new research groups / communities by personal consulting. | 4 | Better documentation and tool generalization from individual support cases. |
Operations Services
Human Services (Table 2)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.4N | O-N-9 | Requirements Gathering | No specific requirements gathering process in place. Requirements arise from daily operations. NGI provides input, e.g. to OMB when new requirements are foreseen
OS_HS_RequirementsGathering_Score = 4 |
your score here | more effectively push also non critical requirements |
SA1.1N | O-N-9 | Operations Coordination | Operational coordination is sufficient to provide good quality experience for national grid infrastructure users. NGI_FI participates frequently in OMB meetings. | 3 | we are currently both renewing the hardware in national resource centers and at the same time also further strengthening operational practices. |
SA1.2N | O-N-9 | Security | write here | 4 | write here |
Infrastructure Services (Table 3)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.3N | O-N-9 | Software Rollout | write here | 0-5 | write here |
SA1.4N | O-N-3 | Monitoring | write here | 0-5 | write here |
SA1.5N | O-N-2 | Accounting | write here | 0-5 | write here |
SA1.4N | O-N-1 O-N-4 | Configuration Repository and Operations Portal | write here | 0-5 | write here |
SA1.6N SA1.7N | O-N-6 O-N-7 | Helpdesk | write here | 0-5 | write here |
SA1.8N | O-N-5 O-N-8 | Core Services | write here | 0-5 | write here |
Other (Table 4)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA2.3N | Policy Development | write here | 0-5 | write here | |
NA2.2N | E-N-2 | Dissemination | write here | 0-5 | write here |