Difference between revisions of "NGI DE CH Operations Center:OpDocu"
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Revision as of 15:16, 4 July 2011
NGI-DE/NGI-CH Operations Center
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Dashboard
https://operations-portal.in2p3.fr/
Open tickets after 24 hours
By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- 1st Line support
https://helpdesk.ngi-de.eu/
handling of unassigned and opened tickets.
- Communication
All 1st line + on-duty supporter contact: mailing list ngi-de-on-duty(AT)listserv.dfn.de
Handover should be written at dashboard portal in handover tab.
Important: in the handover form select "NGI_DE" in the "To" field!