NGI DE CH Operations Center:KNOWLEDGE BASE
Ticket Processing
- few examples from the current situation:
1. this ticket is assigned by default to ROC-DECH https://dech-support.fzk.de/ws/overview.php?quali=open&resultlist=1&ticket=4588 from content it's clear that it's for the FZK, so during the shift you need to assign it to the proper support unit (FZK-LCG2)
2. There are no responce for this ticket: https://dech-support.fzk.de/ws/overview.php?quali=open&resultlist=1&ticket=4586 in such case it's your responsibility as the ROD on duty to contact site (e-mail, phone) to clarify the situation This section will provide knowledge base, FAQs and other useful information, to support shifters by their work.
(by Dmitry Ozerov)