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Difference between revisions of "GGUS:WLCG Data Management Monitoring FAQ"
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|purpose= | |purpose= This support unit takes cares of the tickets related to WLCG transfers [http://dashb-wlcg-transfers.cern.ch/ui/] , Data popularity [http://cms-popularity-prod.cern.ch/] and ATLAS DDM [http://dashb-atlas-data.cern.ch/ddm2/] | ||
|components= | |components= | ||
|service quality= | |service quality= Best effort support | ||
|responsible= | |responsible= wlcg-monitoring@cern.ch | ||
|assigned by=Tickets are usually assigned by the TPM | |assigned by=Tickets are usually assigned by the TPM | ||
|documentation= | |documentation= | ||
Revision as of 17:16, 4 February 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR WLCG Data Management Monitoring SUPPORT UNIT
- Responsible Unit
- WLCG Data Management Monitoring
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the WLCG Data Management Monitoring Support?
This support unit takes cares of the tickets related to WLCG transfers [1] , Data popularity [2] and ATLAS DDM [3]
For which components does WLCG Data Management Monitoring provide support?
Which quality of service (QoS) will you provide?
Best effort support
Who will assign tickets to WLCG Data Management Monitoring Support?
Tickets are usually assigned by the TPM
Are tickets typically solved in WLCG Data Management Monitoring Support or reassigned elsewhere?
Tickets are usually solved by the Unit
Who is responsible for WLCG Data Management Monitoring Support?
wlcg-monitoring@cern.ch
What documentation is available on WLCG Data Management Monitoring Support?
What is the usual "Type of Issue" for the tickets of WLCG Data Management Monitoring?
Other
Comments
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WLCG Data Management Monitoring team.
Search
- Please use this link to search inside the GGUS FAQ