GGUS:WLCG Data Management Monitoring FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR WLCG Data Management Monitoring SUPPORT UNIT
Responsible Unit
WLCG Data Management Monitoring
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the WLCG Data Management Monitoring Support?

This support unit takes cares of the tickets related to WLCG transfers [1] , Data popularity [2] and ATLAS DDM [3]

For which components does WLCG Data Management Monitoring provide support?

Which quality of service (QoS) will you provide?

Best effort support

Who will assign tickets to WLCG Data Management Monitoring Support?

Tickets are usually assigned by the TPM

Are tickets typically solved in WLCG Data Management Monitoring Support or reassigned elsewhere?

Tickets are usually solved by the Unit

Who is responsible for WLCG Data Management Monitoring Support?

wlcg-monitoring@cern.ch

What documentation is available on WLCG Data Management Monitoring Support?

What is the usual "Type of Issue" for the tickets of WLCG Data Management Monitoring?

Monitoring

Comments

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the WLCG Data Management Monitoring team.

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