Difference between revisions of "GGUS:VOMS-Admin FAQ"
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|purpose= The purpose of the VOMS-Admin SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. | |purpose= The purpose of the VOMS-Admin SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. | ||
|components= The VOMS-Admin SU will deal with problems concerning abnormal functioning of voms-admin client and server software due to bugs in software. | |components= The VOMS-Admin SU will deal with problems concerning abnormal functioning of voms-admin client and server software due to bugs in software. | ||
|service quality= | |service quality= [[FAQ_GGUS-QoS-Levels]] | ||
|responsible=The person responsible for VOMS-Admin ist: Andrea Ceccanti. | |responsible=The person responsible for VOMS-Admin ist: Andrea Ceccanti. | ||
|assigned by=A ticket is usually assigned to the VOMS-Admin support unit by DMSU. | |assigned by=A ticket is usually assigned to the VOMS-Admin support unit by DMSU. |
Revision as of 09:50, 15 January 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR VOMS-Admin SUPPORT UNIT
- Responsible Unit
- VOMS-Admin
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the VOMS-Admin Support?
The purpose of the VOMS-Admin SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations.
For which components does VOMS-Admin provide support?
The VOMS-Admin SU will deal with problems concerning abnormal functioning of voms-admin client and server software due to bugs in software.
Which quality of service (QoS) will you provide?
Who will assign tickets to VOMS-Admin Support?
A ticket is usually assigned to the VOMS-Admin support unit by DMSU.
Are tickets typically solved in VOMS-Admin Support or reassigned elsewhere?
The VOMS-Admin supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for VOMS-Admin Support?
The person responsible for VOMS-Admin ist: Andrea Ceccanti.
What documentation is available on VOMS-Admin Support?
n/a
What is the usual "Type of Issue" for the tickets of VOMS-Admin?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the VOMS-Admin team.
Search
- Please use this link to search inside the GGUS FAQ