GGUS:VOMS-Admin FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR VOMS-Admin SUPPORT UNIT
Responsible Unit
VOMS-Admin
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the VOMS-Admin Support?

The purpose of the VOMS-Admin SU is handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations.

For which components does VOMS-Admin provide support?

The VOMS-Admin SU will deal with problems concerning abnormal functioning of voms-admin client and server software due to bugs in software.

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to VOMS-Admin Support?

A ticket is usually assigned to the VOMS-Admin support unit by DMSU.

Are tickets typically solved in VOMS-Admin Support or reassigned elsewhere?

The VOMS-Admin supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for VOMS-Admin Support?

The person responsible for VOMS-Admin ist: Andrea Ceccanti.

What documentation is available on VOMS-Admin Support?

n/a

What is the usual "Type of Issue" for the tickets of VOMS-Admin?

Security

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the VOMS-Admin team.

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