Difference between revisions of "GGUS:Security Monitoring FAQ"
m (moved GGUS:EGI Security Monitoring FAQ to GGUS:Security Monitoring FAQ: Renaming of support unit)
Revision as of 12:33, 29 November 2019
FAQ FOR EGI Security Monitoring SUPPORT UNIT
- Responsible Unit
- EGI Security Monitoring
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI Security Monitoring Support?
The goal of the Security Monitoring Support is to provide oversight of the EGI infrastructure from the security standpoint. We achieve that by:
- providing patch monitoring using Pakiti
- coordination with other relevant SU, namely those involved in monitoring and result processing
For which components does EGI Security Monitoring provide support?
The Pakiti EGI instance
Which quality of service (QoS) will you provide?
Who will assign tickets to EGI Security Monitoring Support?
DMSU (Deployed Middleware Support Unit) and all security contactsof sites and/or NGIs.
Are tickets typically solved in EGI Security Monitoring Support or reassigned elsewhere?
Tickets can be re-assigned to SU responsible for other monitoring components.
Who is responsible for EGI Security Monitoring Support?
Daniel Kouril (firstname.lastname@example.org) is the responsible person
What documentation is available on EGI Security Monitoring Support?
What is the usual "Type of Issue" for the tickets of EGI Security Monitoring?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI Security Monitoring team.
- Please use this