GGUS:EGI Security Monitoring FAQ

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FAQ FOR EGI Security Monitoring SUPPORT UNIT
Responsible Unit
EGI Security Monitoring
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the EGI Security Monitoring Support?

The goal of the Security Monitoring Support is to provide oversight of the EGI infrastructure from the security standpoint. We achieve that by:

For which components does EGI Security Monitoring provide support?

The Pakiti EGI instance

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to EGI Security Monitoring Support?

DMSU (Deployed Middleware Support Unit) and all security contactsof sites and/or NGIs.

Are tickets typically solved in EGI Security Monitoring Support or reassigned elsewhere?

Tickets can be re-assigned to SU responsible for other monitoring components.

Who is responsible for EGI Security Monitoring Support?

Daniel Kouril (kouril@ics.muni.cz) is the responsible person

What documentation is available on EGI Security Monitoring Support?

https://wiki.egi.eu/wiki/EGI_CSIRT:SMG

What is the usual "Type of Issue" for the tickets of EGI Security Monitoring?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI Security Monitoring team.

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