Difference between revisions of "GGUS:ROC CERN Interface FAQ"
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|transfer-to-ggus=Data transfer from SNOW to GGUS is done using SOAP web services provided by GGUS system. | |transfer-to-ggus=Data transfer from SNOW to GGUS is done using SOAP web services provided by GGUS system. | ||
Used operations are: | Used operations are: | ||
* OpCreate, | |||
* TicketModify. | * TicketModify. | ||
|field-mapping={{{!}}border="1" | |field-mapping={{{!}}border="1" | ||
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* unsolved | * unsolved | ||
* verified | * verified | ||
* closed | |||
{{!!}} Incident State | {{!!}} Incident State | ||
* 2 | * 2 (Assigned) | ||
* 3 | * 3 (In progress) | ||
* 4 | * 4 (Waiting for user) | ||
* 5 | * 5 (Waiting for 3rd party, Waiting for Project Mgmt, Waiting for Change Mgmt) | ||
* 2 | * 2 (In progress) | ||
* 6 | * 6 (Resolved) | ||
* 6 | * 6 (Resolved) | ||
* 7 | * 7 (Closed) | ||
* 7 (Closed) | |||
{{!}}- | {{!}}- | ||
{{!}}Description {{!!}} Comments | {{!}}Description {{!!}} Comments | ||
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{{!!}} Close Code | {{!!}} Close Code | ||
{{!}}- | {{!}}- | ||
{{!}}Priority | {{!}}Priority | ||
* less urgent | |||
* urgent | |||
* very urgent | |||
* top priority | |||
{{!!}} Impact | |||
* Useful,Nice to have | |||
* Necessary | |||
* Important | |||
* Essential | |||
{{!}}- | {{!}}- | ||
{{!}}Public Diary {{!!}} Comments | {{!}}Public Diary {{!!}} Comments |
Revision as of 16:16, 9 May 2012
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and ROC_CERN Ticketing System
Reference link
Technical details
- Name of the Tool
- Service Now (SNOW)
- Programming language
- n.a.
- Redundancy
- No
- Help, Documentation, Example code
- n.a.
Data transfer from GGUS to ROC_CERN ticketing system
Data transfer from GGUS to SNOW is done using SOAP web services provided by SNOW. Due to incompatible data types in several fields GGUS implemented a wrapper tool for covering this issue. The wrapper tool is implemented in PHP.
Field mapping create from GGUS to ROC_CERN
unknown
Field mapping modify from GGUS to ROC_CERN
unknown
Data transfer from ROC_CERN ticketing system to GGUS
Data transfer from SNOW to GGUS is done using SOAP web services provided by GGUS system. Used operations are:
- OpCreate,
- TicketModify.
Field mapping create from ROC_CERN to GGUS
unknown
Field mapping modify from ROC_CERN to GGUS
unknown
Attachments
Attachments are handled in a separate web service. The available operation is:
- AddAttachment
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ