The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
GGUS:REBUS FAQ
Jump to navigation
Jump to search
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR REBUS SUPPORT UNIT
- Responsible Unit
- REBUS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the REBUS Support?
What is the purpose of the UNIT?
For which components does REBUS provide support?
For which components do you provide support?
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to REBUS Support?
Who will assign tickets to UNIT?
Are tickets typically solved in REBUS Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
Who is responsible for REBUS Support?
Who is responsible for UNIT?
What documentation is available on REBUS Support?
What documentation is available on UNIT?
What is the usual "Type of Issue" for the tickets of REBUS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the REBUS team.
Search
- Please use this link to search inside the GGUS FAQ