Difference between revisions of "GGUS:Proxyrenewal FAQ"
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(https://gus.fzk.de/dmsu/dmsu_ticket.php?ticket=69060) |
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|Unit= Responsible Unit | |Unit= Responsible Unit | ||
|Interface= H | |Interface= H | ||
|Updated= | |Updated= 2011-04-21 | ||
|purpose= The purpose of the Proxyrenewal Support Unit is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations. | |purpose= The purpose of the Proxyrenewal Support Unit is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations. | ||
|components=The Proxyrenewal Support Unit is going to deal with problems regarding the Proxyrenewal service. | |components=The Proxyrenewal Support Unit is going to deal with problems regarding the Proxyrenewal service. | ||
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|documentation= Support for Proxyrenewal within the Proxyrenewal Support Unit is provided by members of the responsible product team. No sepcific support documentation is required. | |documentation= Support for Proxyrenewal within the Proxyrenewal Support Unit is provided by members of the responsible product team. No sepcific support documentation is required. | ||
}} | }} | ||
Revision as of 13:43, 21 April 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Responsible Unit SUPPORT UNIT
- Responsible Unit
- Responsible Unit
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Responsible Unit Support?
The purpose of the Proxyrenewal Support Unit is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.
For which components does Responsible Unit provide support?
The Proxyrenewal Support Unit is going to deal with problems regarding the Proxyrenewal service.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to Responsible Unit Support?
The ticket is either filed directly by the affected user, assigned by 1st level support or re-assigned by another support unit who has traced a cause for a reported problem to the Proxyrenewal service.
Are tickets typically solved in Responsible Unit Support or reassigned elsewhere?
unknown
Who is responsible for Responsible Unit Support?
EMI's CESNET Security Product Team is responsible for providing support for Proxyrenewal.
What documentation is available on Responsible Unit Support?
Support for Proxyrenewal within the Proxyrenewal Support Unit is provided by members of the responsible product team. No sepcific support documentation is required.
What is the usual "Type of Issue" for the tickets of Responsible Unit?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Responsible Unit team.
Search
- Please use this link to search inside the GGUS FAQ