Difference between revisions of "GGUS:Operations Portal FAQ"
Jump to navigation
Jump to search
(https://gus.fzk.de/ws/ticket_info.php?ticket=68957) |
|||
Line 1: | Line 1: | ||
{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit= | |Unit= Operations Portal | ||
|Interface= H | |Interface= H | ||
|Updated= 2011- | |Updated= 2011-09-30 | ||
|purpose= | |purpose= | ||
* To ensure that the Web applications – CIC portal and Operations Portal- are operational | * To ensure that the Web applications – CIC portal and Operations Portal- are operational | ||
Line 10: | Line 10: | ||
* https://forge.in2p3.fr/projects/opsportaluser/wiki | * https://forge.in2p3.fr/projects/opsportaluser/wiki | ||
|components=For which components do you provide support? | |components=For which components do you provide support? | ||
* Operations Portal and CIC Web interfaces | * Operations Portal and CIC Web interfaces: | ||
** Operations Dashboard | |||
** Broadcast tool | |||
** User tracking | |||
** Security dashboard | |||
** VO ID cards | |||
* Lavoisier Web Service | * Lavoisier Web Service | ||
* Regional package of the Operations Portal | * Regional package of the Operations Portal | ||
Line 16: | Line 21: | ||
* Operations Portal team : cic-information@in2p3.fr | * Operations Portal team : cic-information@in2p3.fr | ||
|assigned by=Who will assign tickets to UNIT? | |assigned by=Who will assign tickets to UNIT? | ||
* All GGUS tickets assigned to CIC PORTAL SU either by TPM or directly by the users | * All GGUS tickets assigned to CIC PORTAL SU either by TPM or directly by the users are handled through GGUS system | ||
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | ||
* if there is a re-assignment this will be indicated in the ticket | * if there is a re-assignment this will be indicated in the ticket | ||
}} | }} |
Revision as of 09:24, 30 September 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Operations Portal SUPPORT UNIT
- Responsible Unit
- Operations Portal
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Operations Portal Support?
- To ensure that the Web applications – CIC portal and Operations Portal- are operational
- http://cic.egi.eu/ and http://operations-portal.egi.eu
For which components does Operations Portal provide support?
For which components do you provide support?
- Operations Portal and CIC Web interfaces:
- Operations Dashboard
- Broadcast tool
- User tracking
- Security dashboard
- VO ID cards
- Lavoisier Web Service
- Regional package of the Operations Portal
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to Operations Portal Support?
Who will assign tickets to UNIT?
- All GGUS tickets assigned to CIC PORTAL SU either by TPM or directly by the users are handled through GGUS system
Are tickets typically solved in Operations Portal Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
- if there is a re-assignment this will be indicated in the ticket
Who is responsible for Operations Portal Support?
Who is responsible for UNIT?
- Operations Portal team : cic-information@in2p3.fr
What documentation is available on Operations Portal Support?
- http://cic.gridops.org/index.php?section=home&page=generaldoc
- https://forge.in2p3.fr/projects/opsportaluser/wiki
What is the usual "Type of Issue" for the tickets of Operations Portal?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Operations Portal team.
Search
- Please use this link to search inside the GGUS FAQ