GGUS:Operations Portal FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Operations Portal SUPPORT UNIT

Responsible Unit
Operations Portal
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Operations Portal Support?

For which components does Operations Portal provide support?

  • CIC Portal and Operations Portal tools:
    • Downtime Notification System
    • Operations Dashboard
    • Broadcast tool
    • User tracking
    • Security dashboard
    • VO ID cards
  • Lavoisier Web Service
  • Regional package of the Operations Portal

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to Operations Portal Support?

All GGUS tickets assigned to Operations Portal SU either by TPM or directly by the users are handled through GGUS system

Are tickets typically solved in Operations Portal Support or reassigned elsewhere?

if there is a re-assignment this will be indicated in the ticket

Who is responsible for Operations Portal Support?

Operations Portal team : cic-information@in2p3.fr

What documentation is available on Operations Portal Support?

What is the usual "Type of Issue" for the tickets of Operations Portal?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Operations Portal team.

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