Difference between revisions of "GGUS:Operations Portal FAQ"
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|Interface= H | |Interface= H | ||
|Updated= 2008-07-29 | |Updated= 2008-07-29 | ||
|purpose= To ensure that the operations portal functionalities – CIC portal and Operations Portal- are operational : http://cic.egi.eu/ and http://operations-portal.egi.eu | |purpose= | ||
|documentation= http://cic.gridops.org/index.php?section=home&page=generaldoc | * To ensure that the operations portal functionalities – CIC portal and Operations Portal- are operational : http://cic.egi.eu/ and http://operations-portal.egi.eu | ||
https://forge.in2p3.fr/projects/opsportaluser/wiki | |documentation= | ||
* http://cic.gridops.org/index.php?section=home&page=generaldoc | |||
* https://forge.in2p3.fr/projects/opsportaluser/wiki | |||
|components=For which components do you provide support? | |components=For which components do you provide support? | ||
* Operations Portal and CIC Web interfaces | * Operations Portal and CIC Web interfaces | ||
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* Regional package of the Operations Portal | * Regional package of the Operations Portal | ||
|responsible=Who is responsible for UNIT? | |responsible=Who is responsible for UNIT? | ||
Operations Portal team : cic-information@in2p3.fr | * Operations Portal team : cic-information@in2p3.fr | ||
|assigned by=Who will assign tickets to UNIT? | |assigned by=Who will assign tickets to UNIT? | ||
All users | * All users of the portal | ||
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | ||
* if there is a re-assignment this is indicated in the ticket | |||
}} | }} |
Revision as of 14:36, 4 April 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR CIC Portal SUPPORT UNIT
- Responsible Unit
- CIC Portal
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the CIC Portal Support?
- To ensure that the operations portal functionalities – CIC portal and Operations Portal- are operational : http://cic.egi.eu/ and http://operations-portal.egi.eu
For which components does CIC Portal provide support?
For which components do you provide support?
* Operations Portal and CIC Web interfaces * Lavoisier Web Service * Regional package of the Operations Portal
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to CIC Portal Support?
Who will assign tickets to UNIT?
* All users of the portal
Are tickets typically solved in CIC Portal Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
* if there is a re-assignment this is indicated in the ticket
Who is responsible for CIC Portal Support?
Who is responsible for UNIT?
* Operations Portal team : cic-information@in2p3.fr
What documentation is available on CIC Portal Support?
* https://forge.in2p3.fr/projects/opsportaluser/wiki
What is the usual "Type of Issue" for the tickets of CIC Portal?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the CIC Portal team.
Search
- Please use this link to search inside the GGUS FAQ