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Difference between revisions of "GGUS:Operations Portal FAQ"
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{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit= | |Unit= Operations Portal | ||
|Interface= H | |Interface= H | ||
|Updated= | |Updated= 2011-09-30 | ||
|purpose= | |purpose= | ||
* To ensure that the Web applications – CIC portal and Operations Portal – are operational | |||
* http://cic.egi.eu/ and http://operations-portal.egi.eu and every related interfaces under this domain name. | |||
|documentation= | |documentation= | ||
* http://cic.gridops.org/index.php?section=home&page=generaldoc | |||
* https://forge.in2p3.fr/projects/opsportaluser/wiki | |||
|components= | |components= | ||
* CIC Portal and Operations Portal tools: | |||
** Downtime Notification System | |||
** Operations Dashboard | |||
|responsible= | ** Broadcast tool | ||
** User tracking | |||
|assigned by= | ** Security dashboard | ||
** VO ID cards | |||
|solved by= | * Lavoisier Web Service | ||
* Regional package of the Operations Portal | |||
|service quality= [[FAQ_GGUS-QoS-Levels]] | |||
|responsible= | |||
Operations Portal team : cic-information@in2p3.fr | |||
|assigned by= | |||
All GGUS tickets assigned to Operations Portal SU either by TPM or directly by the users are handled through GGUS system | |||
|solved by= | |||
if there is a re-assignment this will be indicated in the ticket | |||
}} | }} | ||
Latest revision as of 09:47, 15 January 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Operations Portal SUPPORT UNIT
- Responsible Unit
- Operations Portal
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Operations Portal Support?
- To ensure that the Web applications – CIC portal and Operations Portal – are operational
- http://cic.egi.eu/ and http://operations-portal.egi.eu and every related interfaces under this domain name.
For which components does Operations Portal provide support?
- CIC Portal and Operations Portal tools:
- Downtime Notification System
- Operations Dashboard
- Broadcast tool
- User tracking
- Security dashboard
- VO ID cards
- Lavoisier Web Service
- Regional package of the Operations Portal
Which quality of service (QoS) will you provide?
Who will assign tickets to Operations Portal Support?
All GGUS tickets assigned to Operations Portal SU either by TPM or directly by the users are handled through GGUS system
Are tickets typically solved in Operations Portal Support or reassigned elsewhere?
if there is a re-assignment this will be indicated in the ticket
Who is responsible for Operations Portal Support?
Operations Portal team : cic-information@in2p3.fr
What documentation is available on Operations Portal Support?
- http://cic.gridops.org/index.php?section=home&page=generaldoc
- https://forge.in2p3.fr/projects/opsportaluser/wiki
What is the usual "Type of Issue" for the tickets of Operations Portal?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Operations Portal team.
Search
- Please use this link to search inside the GGUS FAQ