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GGUS:Operations FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Operations SUPPORT UNIT
- Responsible Unit
- Operations
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Operations Support?
What is the purpose of the UNIT?
For which components does Operations provide support?
For which components do you provide support?
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to Operations Support?
Who will assign tickets to UNIT?
Are tickets typically solved in Operations Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
Who is responsible for Operations Support?
Who is responsible for UNIT?
What documentation is available on Operations Support?
What documentation is available on UNIT?
What is the usual "Type of Issue" for the tickets of Operations?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Operations team.
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