Difference between revisions of "GGUS:OSG Software Support FAQ"
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(Created page with "{{GGUS-FAQ |Unit= OSG Software Support |purpose= |components= |service quality= Please see https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels for further information |assigned by= |s...") |
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{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit= OSG Software Support | |Unit= OSG Software Support | ||
|purpose= | |purpose= Open Science Grid (OSG) Software support | ||
|components= | |components= Any software packages supported by OSG or documented at http://opensciencegrid.org/docs | ||
|service quality= | |service quality= Medium | ||
|assigned by= | |assigned by=Any WLCG or EGI member experiences issues with OSG Software | ||
|solved by= | |solved by=Yes. Tickets are triaged and handled by the OSG software support team | ||
|responsible= | |responsible=osg-software@opensciencegrid.org | ||
|documentation= | |documentation= http://opensciencegrid.org/docs | ||
|more= | |more= | ||
|sortname=osg software support | |sortname=osg software support | ||
|comments= | |comments= | ||
}} | }} |
Latest revision as of 16:14, 3 May 2018
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR OSG Software Support SUPPORT UNIT
- Responsible Unit
- OSG Software Support
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the OSG Software Support Support?
Open Science Grid (OSG) Software support
For which components does OSG Software Support provide support?
Any software packages supported by OSG or documented at http://opensciencegrid.org/docs
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to OSG Software Support Support?
Any WLCG or EGI member experiences issues with OSG Software
Are tickets typically solved in OSG Software Support Support or reassigned elsewhere?
Yes. Tickets are triaged and handled by the OSG software support team
Who is responsible for OSG Software Support Support?
osg-software@opensciencegrid.org
What documentation is available on OSG Software Support Support?
http://opensciencegrid.org/docs
What is the usual "Type of Issue" for the tickets of OSG Software Support?
Other
Comments
What if I have questions which are not dealt with by this FAQ?
Search
- Please use this link to search inside the GGUS FAQ