GGUS:OSG Software Support FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR OSG Software Support SUPPORT UNIT
Responsible Unit
OSG Software Support
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the OSG Software Support Support?

Open Science Grid (OSG) Software support

For which components does OSG Software Support provide support?

Any software packages supported by OSG or documented at http://opensciencegrid.org/docs

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to OSG Software Support Support?

Any WLCG or EGI member experiences issues with OSG Software

Are tickets typically solved in OSG Software Support Support or reassigned elsewhere?

Yes. Tickets are triaged and handled by the OSG software support team

Who is responsible for OSG Software Support Support?

osg-software@opensciencegrid.org

What documentation is available on OSG Software Support Support?

http://opensciencegrid.org/docs

What is the usual "Type of Issue" for the tickets of OSG Software Support?

Other

Comments

What if I have questions which are not dealt with by this FAQ?

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