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Difference between revisions of "GGUS:NUST FAQ"
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* can foster knowledge transfer between different NGI User Support Teams | * can foster knowledge transfer between different NGI User Support Teams | ||
* can learn about the user support capabilities, services and tools of other NGIs. | * can learn about the user support capabilities, services and tools of other NGIs. | ||
|responsible=NGI User Support Teams coordinated by EGI.eu User Community Support Team. | |responsible=NGI User Support Teams coordinated by [[GGUS:UCST FAQ|EGI.eu User Community Support Team]]. | ||
|documentation= [[TNA3.3 NGI User Support Teams]] | |documentation= [[TNA3.3 NGI User Support Teams]] | ||
|sortname=Nust | |sortname=Nust | ||
Revision as of 10:28, 24 March 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NUST SUPPORT UNIT
- Responsible Unit
- NUST
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NUST Support?
NGI User Support Teams primarily focus on the support of users within their country, within their own NGI. This support includes the provisioning of different human and technology services (training, consultancy, application porting; porting tools, portals, etc) By delegating support persons from NGIs into this Support Unit the NGI User Support Teams can
- integrate their expertise for the benefit of international user communities
- can resolve user support issues of other NGIs through GGUS
- can foster knowledge transfer between different NGI User Support Teams
- can learn about the user support capabilities, services and tools of other NGIs.
For which components does NUST provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NUST Support?
unknown
Are tickets typically solved in NUST Support or reassigned elsewhere?
unknown
Who is responsible for NUST Support?
NGI User Support Teams coordinated by EGI.eu User Community Support Team.
What documentation is available on NUST Support?
What is the usual "Type of Issue" for the tickets of NUST?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NUST team.
Search
- Please use this link to search inside the GGUS FAQ