GGUS:NGI SK FAQ
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FAQ FOR NGI_SK SUPPORT UNIT
- Responsible Unit
- NGI_SK
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_SK Support?
The aim of NGI_SK support unit is to deal with all kind of issues related to operations of grid sites in Slovakia. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Slovakia should be addressed to NGI_SK support unit.
For which components does NGI_SK provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_SK Support?
unknown
Are tickets typically solved in NGI_SK Support or reassigned elsewhere?
unknown
Who is responsible for NGI_SK Support?
unknown
What documentation is available on NGI_SK Support?
Technical documentation for sites will be made available for administrators on Uhttps://www.slovakgrid.sk/internalU internal pages, public information is available on Uhttp://www.slovakgrid.skU pages with a lot of info for users.
What is the usual "Type of Issue" for the tickets of NGI_SK?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_SK team.
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