GGUS:NGI SK FAQ
FAQ FOR NGI_SK SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_SK Support?
The aim of NGI_SK support unit is to deal with all kind of issues related to operations of grid sites in Slovakia. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Slovakia should be addressed to NGI_SK support unit.
For which components does NGI_SK provide support?
NGI_SK provides support for all components and services deployed in the NGI.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_SK Support?
Ticket handling for Slovak NGI is currently done using the GGUS system directly. EGI user communities and EGI bodies (TPM, COD, …) can assign tickets to NGI_SK through GGUS.
Are tickets typically solved in NGI_SK Support or reassigned elsewhere?
The tickets are solved by NGI_SK support.
Who is responsible for NGI_SK Support?
Support for NGI_SK is provided by the 1st-line support and ROD teams. Both teams can be reached at support [at] slovakgrid.sk.
What documentation is available on NGI_SK Support?
The documentation for NGI_SK can be found at www.slovakgrid.sk.
What is the usual "Type of Issue" for the tickets of NGI_SK?
What if I have questions which are not dealt with by this FAQ?
You can open a GGUS ticket indicating that it should be directed to the NGI_SK team. You can also reach the support team directly at support [at] slovakgrid.sk.
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