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GGUS:NGI RO FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_RO SUPPORT UNIT
- Responsible Unit
- NGI_RO
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_RO Support?
For which components does NGI_RO provide support?
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_RO Support?
Tickets can be assigned to NGI_RO directly or by TPM.
Are tickets typically solved in NGI_RO Support or reassigned elsewhere?
Tickets are typically reassigned to a site and solved by their support team.
Who is responsible for NGI_RO Support?
What documentation is available on NGI_RO Support?
What is the usual "Type of Issue" for the tickets of NGI_RO?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_RO team.
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