GGUS:NGI RO FAQ
FAQ FOR NGI_RO SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_RO Support?
The aim of NGI_RO support unit is to deal with all kind of issues related to operations of grid sites in Romania. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Romania should be addressed to NGI_RO support unit.
For which components does NGI_RO provide support?
NGI_RO support unit provides support for the resources and services offered by sites in Romania.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_RO Support?
Tickets can be assigned to NGI_RO directly or by TPM.
Are tickets typically solved in NGI_RO Support or reassigned elsewhere?
Tickets are typically reassigned to a site and solved by their support team.
Who is responsible for NGI_RO Support?
The NGI_RO operational team is responsible for handling NGI_RO tickets.
What documentation is available on NGI_RO Support?
There is no NGI_RO specific documentation available. General user documentation apply to this support unit as well.
What is the usual "Type of Issue" for the tickets of NGI_RO?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_RO team.
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