Difference between revisions of "GGUS:NGI BY FAQ"
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|Unit= NGI_BY | |Unit= NGI_BY | ||
|Interface= H | |Interface= H | ||
|Updated= 2011- | |Updated= 2011-04-07 | ||
|purpose= The purpose of the NGI_BY Support is to provide Belarusian Grid | |purpose= The purpose of the NGI_BY Support is to provide Belarusian Grid Infrastructure sustainability and quality support for its users. | ||
|documentation= Documentation on NGI_BY Support is available at https://wiki.grid.by/ | |documentation= Documentation on NGI_BY Support is available at https://wiki.grid.by/ | ||
|sortname=Ngi BY | |sortname=Ngi BY | ||
|responsible= UIIP NASB | |||
|assigned by= users, NGI_BY site admins, EGI COD | |||
|solved by= All tickets are typically solved by NGI_BY. | |||
}} | }} | ||
<!-- put the following lines above the }} | <!-- put the following lines above the }} | ||
|components= | |components= | ||
|responsible= | |responsible= UIIP NASB | ||
|components= For which components do you provide support? | |components= For which components do you provide support? | ||
|assigned by= Who will assign tickets to UNIT? | |assigned by= Who will assign tickets to UNIT? | ||
|solved by= Are tickets typically solved in UNIT or reassigned elsewhere? | |solved by= Are tickets typically solved in UNIT or reassigned elsewhere? | ||
--> | --> |
Revision as of 14:00, 7 April 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_BY SUPPORT UNIT
- Responsible Unit
- NGI_BY
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_BY Support?
The purpose of the NGI_BY Support is to provide Belarusian Grid Infrastructure sustainability and quality support for its users.
For which components does NGI_BY provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_BY Support?
users, NGI_BY site admins, EGI COD
Are tickets typically solved in NGI_BY Support or reassigned elsewhere?
All tickets are typically solved by NGI_BY.
Who is responsible for NGI_BY Support?
UIIP NASB
What documentation is available on NGI_BY Support?
Documentation on NGI_BY Support is available at https://wiki.grid.by/
What is the usual "Type of Issue" for the tickets of NGI_BY?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_BY team.
Search
- Please use this link to search inside the GGUS FAQ