GGUS:NGI BY FAQ
FAQ FOR NGI_BY SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_BY Support?
The purpose of the NGI_BY Support is to provide Belarusian Grid Infrastructure sustainability and quality support for its users.
For which components does NGI_BY provide support?
Operation of the core NGI_BY services and central services of the NGI_BY gLite-sites.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_BY Support?
Users, NGI_BY ROD, EGI COD
Are tickets typically solved in NGI_BY Support or reassigned elsewhere?
All tickets are typically solved by NGI_BY.
Who is responsible for NGI_BY Support?
What documentation is available on NGI_BY Support?
Documentation on NGI_BY Support is available at https://wiki.grid.by/
What is the usual "Type of Issue" for the tickets of NGI_BY?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_BY team.
- Please use this