GGUS:NGI BY FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_BY SUPPORT UNIT
Responsible Unit
NGI_BY
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the NGI_BY Support?

The purpose of the NGI_BY Support is to provide Belarusian Grid Infrastructure sustainability and quality support for its users.

For which components does NGI_BY provide support?

Operation of the core NGI_BY services and central services of the NGI_BY gLite-sites.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_BY Support?

Users, NGI_BY ROD, EGI COD

Are tickets typically solved in NGI_BY Support or reassigned elsewhere?

All tickets are typically solved by NGI_BY.

Who is responsible for NGI_BY Support?

UIIP NASB

What documentation is available on NGI_BY Support?

Documentation on NGI_BY Support is available at https://wiki.grid.by/

What is the usual "Type of Issue" for the tickets of NGI_BY?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_BY team.

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