Difference between revisions of "GGUS:NGI BY FAQ"
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|sortname=Ngi BY | |sortname=Ngi BY | ||
|responsible= UIIP NASB | |responsible= UIIP NASB | ||
|assigned by= | |components= Operation of the core NGI_BY services and central services of the NGI_BY gLite-sites. | ||
|assigned by= Users, NGI_BY ROD, EGI COD | |||
|solved by= All tickets are typically solved by NGI_BY. | |solved by= All tickets are typically solved by NGI_BY. | ||
}} | }} | ||
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|components= | |components= | ||
|responsible= | |responsible= Who is responsible for NGI_BY Support? | ||
|components= For which components do you provide support? | |components= For which components do you provide support? | ||
|assigned by= Who will assign tickets to UNIT? | |assigned by= Who will assign tickets to UNIT? | ||
|solved by= Are tickets typically solved in UNIT or reassigned elsewhere? | |solved by= Are tickets typically solved in UNIT or reassigned elsewhere? | ||
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Revision as of 14:06, 7 April 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_BY SUPPORT UNIT
- Responsible Unit
- NGI_BY
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_BY Support?
The purpose of the NGI_BY Support is to provide Belarusian Grid Infrastructure sustainability and quality support for its users.
For which components does NGI_BY provide support?
Operation of the core NGI_BY services and central services of the NGI_BY gLite-sites.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_BY Support?
Users, NGI_BY ROD, EGI COD
Are tickets typically solved in NGI_BY Support or reassigned elsewhere?
All tickets are typically solved by NGI_BY.
Who is responsible for NGI_BY Support?
UIIP NASB
What documentation is available on NGI_BY Support?
Documentation on NGI_BY Support is available at https://wiki.grid.by/
What is the usual "Type of Issue" for the tickets of NGI_BY?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_BY team.
Search
- Please use this link to search inside the GGUS FAQ