GGUS:LSF Utils FAQ

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FAQ FOR gLite LSF Utils SUPPORT UNIT

Responsible Unit
gLite LSF Utils
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the gLite LSF Utils Support?

The gLite LSF Utils Support Unit (SU) is a 3rd level SU, about integrating LSF with the rest of the grid m/w (glite, EMI). The supporters act on a best-effort basis, after GGUS ticket filtering by the TPM (1st level) and the DMSU (2nd level). It provides support for usage of LSF from the Grid. The gLite LSF SU will not build and package new releases of LSF nor will it fix bugs in LSF. The gLite LSF SU will not provide support for LSF: it will only address problems concerning the integration between LSF and the CREAM CE

For which components does gLite LSF Utils provide support?

LSF Utils

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to gLite LSF Utils Support?

By assignment within GGUS from the DMSU.

Are tickets typically solved in gLite LSF Utils Support or reassigned elsewhere?

Specifically for LSF, the team at CERN/IT/PES receive and evaluate all tickets for SU 'gLite LSF Utils'. Then:

  • they answer the tickets concerning info providers
  • they use the field "Assign ticket to specific person(s)" to signal the developer, this ticket is for him.

Who is responsible for gLite LSF Utils Support?

Grid experts with LSF expertise are behind the e-group lsf-grid-support (@cern) and INFN-Padova which receive GGUS ticket notification. The support team is located at CERN/IT/PES and at INFN-Padova. CERN/IT/PES is responsible for the lsf info provider, while INFN-Padova is in charge of yaim-lsf-utils and of the metapackage.

What documentation is available on gLite LSF Utils Support?

Please refer to the CREAM CE documentation available at https://wiki.italiangrid.it/CREAM

What is the usual "Type of Issue" for the tickets of gLite LSF Utils?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the gLite LSF Utils team.

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