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Difference between revisions of "GGUS:FAQ"
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* GGUS and Safari Browser: [https://gus.fzk.de/pages/ggus-docs/PDF/1920_GGUS-safari.pdf Instruction how to use certificates for the GGUS portal with Safari browser] | * GGUS and Safari Browser: [https://gus.fzk.de/pages/ggus-docs/PDF/1920_GGUS-safari.pdf Instruction how to use certificates for the GGUS portal with Safari browser] | ||
* Description of error messages: [http://goc.grid.sinica.edu.tw/gocwiki/Error_messages_%27%27BrokerHelper%3A_no_compatible_resources%27%27_and_%27%27request_expired%27%27#preview "BrokerHelper: no compatible resources" and "request expired"] | * Description of error messages: [http://goc.grid.sinica.edu.tw/gocwiki/Error_messages_%27%27BrokerHelper%3A_no_compatible_resources%27%27_and_%27%27request_expired%27%27#preview "BrokerHelper: no compatible resources" and "request expired"] | ||
* [https://gus.fzk.de/pages/ggus-docs/PDF/1910_FAQ_for_ggus_account.pdf FAQ for updating your GGUS account] | * [[GGUS:TPM]] | ||
* [http://goc.grid.sinica.edu.tw/gocwiki/TPM/How_to_assign_a_new_GGUS_ticket#head-b6b28d823ccc0e8754d23bf3dbb54e33e0ebba2d Software problems VOSupport (LHC experiment VOs) can solve] | ** [https://gus.fzk.de/pages/ggus-docs/PDF/1910_FAQ_for_ggus_account.pdf FAQ for updating your GGUS account] | ||
* [https://gus.fzk.de/pages/ggus-docs/PDF/1160_Easy_GGUS_ticket_number_search.pdf Easy GGUS Ticket Number Search - two ways] | ** [http://goc.grid.sinica.edu.tw/gocwiki/TPM/How_to_assign_a_new_GGUS_ticket#head-b6b28d823ccc0e8754d23bf3dbb54e33e0ebba2d Software problems VOSupport (LHC experiment VOs) can solve] | ||
* [http://goc.grid.sinica.edu.tw/gocwiki/TPM/Escalated_Tickets TPM information on Escalated GGUS Tickets] | ** [https://gus.fzk.de/pages/ggus-docs/PDF/1160_Easy_GGUS_ticket_number_search.pdf Easy GGUS Ticket Number Search - two ways] | ||
* [http://goc.grid.sinica.edu.tw/gocwiki/TPM/Escalated_Tickets FAQ for Direct routing to sites] | ** [http://goc.grid.sinica.edu.tw/gocwiki/TPM/Escalated_Tickets TPM information on Escalated GGUS Tickets] | ||
** [http://goc.grid.sinica.edu.tw/gocwiki/TPM/Escalated_Tickets FAQ for Direct routing to sites] | |||
** http://goc.grid.sinica.edu.tw/gocwiki/TPM/Using_GGUS_System https://wiki.egi.eu/wiki/GGUS:TPM/Using_GGUS_System | |||
** http://goc.grid.sinica.edu.tw/gocwiki/TPM/New_Tickets | |||
** http://goc.grid.sinica.edu.tw/gocwiki/TPM/Middleware_Tickets | |||
** http://goc.grid.sinica.edu.tw/gocwiki/TPM/What_to_do_with_spam | |||
** http://goc.grid.sinica.edu.tw/gocwiki/How_to_open_a_savannah_bug_associated_with_a_ticket | |||
** http://goc.grid.sinica.edu.tw/gocwiki/TPM/How_to_see_if_a_ticket_is_to_be_assigned_to_OSG | |||
== External documentation links == | == External documentation links == | ||
* [https://weblog.plgrid.pl/baza-wiedzy/ Knowledge Database of PL-Grid operations info service] | * [https://weblog.plgrid.pl/baza-wiedzy/ Knowledge Database of PL-Grid operations info service] | ||
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** [https://edms.cern.ch/document/888089 EGEE-III-Draft-TPM-OLA-v.2] - This document formalises the commitment, in terms of service provision, of the Ticket Process Management (TPM) teams towards the Global Grid User Support (GGUS), other Support Units (SUs) and the Users. | ** [https://edms.cern.ch/document/888089 EGEE-III-Draft-TPM-OLA-v.2] - This document formalises the commitment, in terms of service provision, of the Ticket Process Management (TPM) teams towards the Global Grid User Support (GGUS), other Support Units (SUs) and the Users. | ||
{{GGUS search}} | {{GGUS search}} | ||
* LCG Savannah | |||
** [https://savannah.cern.ch/projects/esc the GGUS shopping list] | |||
[[Category:FAQ (GGUS)|!FAQ]] | [[Category:FAQ (GGUS)|!FAQ]] | ||
Revision as of 11:32, 5 July 2011
GGUS wiki / GGUS Documentation
GGUS FAQ
FAQ Responsible Units
- Entries in Category:FAQ Responsible Units (GGUS) (and Former support units)
- FAQ about GGUS:FAQ Responsible Units
- FAQs about the support units connected to GGUS. (until March 2011)
General FAQs
- Work-arounds with CREAM issues for all VOs/Sites, for use by TPMs and users
- ALARM ticket testing rules for WLCG VOs
- Newly registered VO wants to provide support via GGUS
- New behaviour of slave tickets as decided in USAG @ EGEE'09
- Site scheduled interventions announcements
- GGUS and Safari Browser: Instruction how to use certificates for the GGUS portal with Safari browser
- Description of error messages: "BrokerHelper: no compatible resources" and "request expired"
- GGUS:TPM
- FAQ for updating your GGUS account
- Software problems VOSupport (LHC experiment VOs) can solve
- Easy GGUS Ticket Number Search - two ways
- TPM information on Escalated GGUS Tickets
- FAQ for Direct routing to sites
- http://goc.grid.sinica.edu.tw/gocwiki/TPM/Using_GGUS_System https://wiki.egi.eu/wiki/GGUS:TPM/Using_GGUS_System
- http://goc.grid.sinica.edu.tw/gocwiki/TPM/New_Tickets
- http://goc.grid.sinica.edu.tw/gocwiki/TPM/Middleware_Tickets
- http://goc.grid.sinica.edu.tw/gocwiki/TPM/What_to_do_with_spam
- http://goc.grid.sinica.edu.tw/gocwiki/How_to_open_a_savannah_bug_associated_with_a_ticket
- http://goc.grid.sinica.edu.tw/gocwiki/TPM/How_to_see_if_a_ticket_is_to_be_assigned_to_OSG
External documentation links
- Knowledge Database of PL-Grid operations info service
- GOC Wiki
- EGEE SEE ROC Wiki
- Frequently Asked Questions for LCG Site Administrators (provided by GridPP)
- LCG Troubleshooting Guide
- EGEE EDMS
- EGEE-III-Draft-TPM-OLA-v.2 - This document formalises the commitment, in terms of service provision, of the Ticket Process Management (TPM) teams towards the Global Grid User Support (GGUS), other Support Units (SUs) and the Users.
Search
- Please use this link to search inside the GGUS FAQ
- LCG Savannah