Difference between revisions of "GGUS:ELOG Operations FAQ"
Revision as of 14:06, 4 March 2011
FAQ FOR ELOG Operations SUPPORT UNIT
- Responsible Unit
- ELOG Operations
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the ELOG Operations Support?
ELOG is a weblog tool. It allows e.g. LHC experiment shifters to put information into chronological order and to retrieve them through a web interface. The elog support will handle any operational issues with the tool.
For which components does ELOG Operations provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to ELOG Operations Support?
Normally the GGUS TPM judging from the ticket content.
Are tickets typically solved in ELOG Operations Support or reassigned elsewhere?
Elog support is the second level support so shall be handled within this SU. In special circumstances, e.g. changes needed to the underlying codebase, the problem has to be handled by the elog development team which will be contacted by ELOG Operations directly.
Who is responsible for ELOG Operations Support?
Stefan Roiser CERN/IT/ES/VOS
What documentation is available on ELOG Operations Support?
What is the usual "Type of Issue" for the tickets of ELOG Operations?
What if I have questions which are not dealt with by this FAQ?
- Please use this