The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
GGUS:EGI Cloud VM Management FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Cloud VM Management SUPPORT UNIT
- Responsible Unit
- Cloud VM Management
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Cloud VM Management Support?
Cloud VM Management
For which components does Cloud VM Management provide support?
The Perun SU provides support for the following components and services: Perun Identity Management System, EGI FedCloud Identity Management, EGI FedCloud Account Propagation to OpenNebula-based sites.
Which quality of service (QoS) will you provide?
Best effort. Nevertheless thanks to propagation of ACL using push mechanism (https://wiki.metacentrum.cz/wiki/Propagation), managed services aren't affected by possible Perun outage. They simply stay on last know configuration.
Who will assign tickets to Cloud VM Management Support?
A ticket is usually assigned to the Perun Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to Perun or related services and components.
Are tickets typically solved in Cloud VM Management Support or reassigned elsewhere?
Tickets are typically solved in this unit.
Who is responsible for Cloud VM Management Support?
Perun development team.
What documentation is available on Cloud VM Management Support?
Perun overview: http://perun.cesnet.cz/ Technical documentation: https://wiki.metacentrum.cz/wiki/Perun_system
What is the usual "Type of Issue" for the tickets of Cloud VM Management?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Cloud VM Management team.
Search
- Please use this link to search inside the GGUS FAQ