GGUS:EGI Cloud VM Management FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI Cloud VM Management SUPPORT UNIT
Responsible Unit
EGI Cloud VM Management
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the EGI Cloud VM Management Support?

The purpose of the Cloud VM Management SU is to handle tickets related to virtual machine management issues in the EGI Federated Cloud infrastructure assigned to it through the GGUS system.

For which components does EGI Cloud VM Management provide support?

The SU provides support for the following components and services: OCCI, rOCCI-*, OCCI-OS, snf-occi, EGI FedCloud's Virtual Machine Management Interfaces, EGI Federated Cloud

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to EGI Cloud VM Management Support?

All GGUS tickets are assigned to the SU either by TPM or directly by the users.

Are tickets typically solved in EGI Cloud VM Management Support or reassigned elsewhere?

Tickets are typically solved in this unit.

Who is responsible for EGI Cloud VM Management Support?

Federated Cloud Task Force

What documentation is available on EGI Cloud VM Management Support?

https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario1

What is the usual "Type of Issue" for the tickets of EGI Cloud VM Management?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI Cloud VM Management team.

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