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Difference between revisions of "GGUS:EGI Cloud VM Management FAQ"
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|Interface= H | |Interface= H | ||
|purpose= The purpose of the Cloud VM Management SU is to handle tickets related to virtual machine management issues in the EGI Federated Cloud infrastructure assigned to it through the GGUS system. These tickets can originate from users or from operations. | |purpose= The purpose of the Cloud VM Management SU is to handle tickets related to virtual machine management issues in the EGI Federated Cloud infrastructure assigned to it through the GGUS system. These tickets can originate from users or from operations. | ||
|components= The SU provides support for the following components and services: < | |components= The SU provides support for the following components and services: <code>OCCI</code>, <code>rOCCI-*</code>, <code>OCCI-OS</code>, <code>snf-occi</code>, <code>EGI FedCloud's Virtual Machine Management Interfaces</code>, <code>EGI Federated Cloud</code> | ||
|service quality= Medium | |service quality= Medium | ||
|assigned by= All GGUS tickets are assigned to the SU either by TPM or directly by the users. | |assigned by= All GGUS tickets are assigned to the SU either by TPM or directly by the users. | ||
Revision as of 15:11, 11 August 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Cloud VM Management SUPPORT UNIT
- Responsible Unit
- Cloud VM Management
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Cloud VM Management Support?
The purpose of the Cloud VM Management SU is to handle tickets related to virtual machine management issues in the EGI Federated Cloud infrastructure assigned to it through the GGUS system. These tickets can originate from users or from operations.
For which components does Cloud VM Management provide support?
The SU provides support for the following components and services: OCCI, rOCCI-*, OCCI-OS, snf-occi, EGI FedCloud's Virtual Machine Management Interfaces, EGI Federated Cloud
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to Cloud VM Management Support?
All GGUS tickets are assigned to the SU either by TPM or directly by the users.
Are tickets typically solved in Cloud VM Management Support or reassigned elsewhere?
Tickets are typically solved in this unit.
Who is responsible for Cloud VM Management Support?
Federated Cloud Task Force
What documentation is available on Cloud VM Management Support?
https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario1
What is the usual "Type of Issue" for the tickets of Cloud VM Management?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Cloud VM Management team.
Search
- Please use this link to search inside the GGUS FAQ