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Difference between revisions of "GGUS:EGI Cloud VM Management FAQ"

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{{GGUS-FAQ
{{GGUS-FAQ
|Unit=Cloud VM Management
|Unit=EGI Cloud VM Management
|Interface= H
|Interface= H
|purpose= Cloud VM Management  
|purpose= The purpose of the Cloud VM Management SU is to handle tickets related to virtual machine management issues in the EGI Federated Cloud infrastructure assigned to it through the GGUS system.
|components= The Perun SU provides support for the following components and services: Perun Identity Management System, EGI FedCloud Identity Management, EGI FedCloud Account Propagation to OpenNebula-based sites.
|components= The SU provides support for the following components and services: <code>OCCI</code>, <code>rOCCI-*</code>, <code>OCCI-OS</code>, <code>snf-occi</code>, <code>EGI FedCloud's Virtual Machine Management Interfaces</code>, <code>EGI Federated Cloud</code>
|service quality= Best effort. Nevertheless thanks to propagation of ACL using push mechanism (https://wiki.metacentrum.cz/wiki/Propagation), managed services aren't affected by possible Perun outage. They simply stay on last know configuration.
|service quality= Medium
|assigned by= A ticket is usually assigned to the Perun Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to Perun or related services and components.
|assigned by= All GGUS tickets are assigned to the SU either by TPM or directly by the users.  
|solved by= Tickets are typically solved in this unit.
|solved by= Tickets are typically solved in this unit.
|responsible= Perun development team.
|responsible= Federated Cloud Task Force
|documentation= Perun overview: http://perun.cesnet.cz/
|documentation= https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario1
Technical documentation: https://wiki.metacentrum.cz/wiki/Perun_system
|sortname=EGI Cloud vm management
|sortname=Perun
}}
}}

Latest revision as of 10:01, 10 December 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ FOR EGI Cloud VM Management SUPPORT UNIT

Responsible Unit
EGI Cloud VM Management
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGI Cloud VM Management Support?

The purpose of the Cloud VM Management SU is to handle tickets related to virtual machine management issues in the EGI Federated Cloud infrastructure assigned to it through the GGUS system.

For which components does EGI Cloud VM Management provide support?

The SU provides support for the following components and services: OCCI, rOCCI-*, OCCI-OS, snf-occi, EGI FedCloud's Virtual Machine Management Interfaces, EGI Federated Cloud

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to EGI Cloud VM Management Support?

All GGUS tickets are assigned to the SU either by TPM or directly by the users.

Are tickets typically solved in EGI Cloud VM Management Support or reassigned elsewhere?

Tickets are typically solved in this unit.

Who is responsible for EGI Cloud VM Management Support?

Federated Cloud Task Force

What documentation is available on EGI Cloud VM Management Support?

https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario1

What is the usual "Type of Issue" for the tickets of EGI Cloud VM Management?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI Cloud VM Management team.

Search


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