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Difference between revisions of "GGUS:EGI Cloud VM Management FAQ"

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(Created page with "{{GGUS-FAQ |Unit=Cloud VM Management |Interface= H |purpose= Cloud VM Management |components= The Perun SU provides support for the following components and services: Perun Iden...")
 
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|Interface= H
|Interface= H
|purpose= Cloud VM Management  
|purpose= Cloud VM Management  
|components= The Perun SU provides support for the following components and services: Perun Identity Management System, EGI FedCloud Identity Management, EGI FedCloud Account Propagation to OpenNebula-based sites.
|components= The SU provides support for the following components and services:  
|service quality= Best effort. Nevertheless thanks to propagation of ACL using push mechanism (https://wiki.metacentrum.cz/wiki/Propagation), managed services aren't affected by possible Perun outage. They simply stay on last know configuration.
|service quality= Medium
|assigned by= A ticket is usually assigned to the Perun Support Unit by EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to Perun or related services and components.
|assigned by= All GGUS tickets are assigned to the SU either by TPM or directly by the users.  
|solved by= Tickets are typically solved in this unit.
|solved by= Tickets are typically solved in this unit.
|responsible= Perun development team.
|responsible= Federated Cloud Task Force
|documentation= Perun overview: http://perun.cesnet.cz/
|documentation= https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario1
Technical documentation: https://wiki.metacentrum.cz/wiki/Perun_system
|sortname=Cloud vm management
|sortname=Perun
}}
}}

Revision as of 16:56, 29 July 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ FOR Cloud VM Management SUPPORT UNIT

Responsible Unit
Cloud VM Management
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Cloud VM Management Support?

Cloud VM Management

For which components does Cloud VM Management provide support?

The SU provides support for the following components and services:

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to Cloud VM Management Support?

All GGUS tickets are assigned to the SU either by TPM or directly by the users.

Are tickets typically solved in Cloud VM Management Support or reassigned elsewhere?

Tickets are typically solved in this unit.

Who is responsible for Cloud VM Management Support?

Federated Cloud Task Force

What documentation is available on Cloud VM Management Support?

https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario1

What is the usual "Type of Issue" for the tickets of Cloud VM Management?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Cloud VM Management team.

Search


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