GGUS:EGI Cloud VM Image Management FAQ

GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

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FAQ FOR Cloud VM Image Management SUPPORT UNIT

Responsible Unit

Cloud VM Image Management

Helpdesk

GGUS (Operations Helpdesk by TPM)

What is the purpose of the Cloud VM Image Management Support?

The main purpose of the Cloud VM Image Management Support unit is to:

1. provide assistance on issues related to the VM Images available by the EGI Cloud Infrastructure,
2. familiarize the users on the services and the tools available for them in order to use or share VM images and
3. provide technical support for the EGI Applications Database service as well as the vmcaster/vmcacther toolset

For which components does Cloud VM Image Management provide support?

The SU provides support for the following components and services: the EGI Applications Database service, the vmcaster/vmcacther toolset

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to Cloud VM Image Management Support?

All GGUS tickets are assigned to the SU either by TPM or directly by the users.

Are tickets typically solved in Cloud VM Image Management Support or reassigned elsewhere?

Tickets are typically solved in this unit.

Who is responsible for Cloud VM Image Management Support?

Federated Cloud Task Force

What documentation is available on Cloud VM Image Management Support?

https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario8

What is the usual "Type of Issue" for the tickets of Cloud VM Image Management?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Cloud VM Image Management team.

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