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GGUS:Collaboration Tools FAQ

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Revision as of 12:29, 29 November 2019 by Ggrein (talk | contribs) (moved GGUS:EGI Collaboration Tools FAQ to GGUS:Collaboration Tools FAQ: Renaming of support unit)
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ FOR EGI Collaboration Tools SUPPORT UNIT

Responsible Unit
EGI Collaboration Tools
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGI Collaboration Tools Support?

The it-support team provides support to the Collaboration Tools (the backoffice) through this support unit.

For which components does EGI Collaboration Tools provide support? Collaboration tools SU provides support for backoffice services as described at

Which quality of service (QoS) will you provide?


Who will assign tickets to EGI Collaboration Tools Support?

Usually EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to some of the collaboration tools services.

Are tickets typically solved in EGI Collaboration Tools Support or reassigned elsewhere?

Solved in EGI Collaboration Tools support.

Who is responsible for EGI Collaboration Tools Support? it-support team

What documentation is available on EGI Collaboration Tools Support?

Services overwiew at OLA at

What is the usual "Type of Issue" for the tickets of EGI Collaboration Tools?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI Collaboration Tools team.