GGUS:Collaboration Tools FAQ

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FAQ FOR Collaboration Tools SUPPORT UNIT

Responsible Unit
Collaboration Tools
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Collaboration Tools Support?

The EGI.eu it-support team provides support to the EGI.eu Collaboration Tools (the EGI.eu backoffice) through this support unit.

For which components does Collaboration Tools provide support?

EGI.eu Collaboration tools SU provides support for EGI.eu backoffice services as described at http://www.egi.eu/about/intranet/.

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to Collaboration Tools Support?

Usually EGI 2nd level user support or directly by informed users or site admins. Tickets may also be re-assigned by other Support Units in case a cause for a perceived issue is tracked down to some of the EGI.eu collaboration tools services.

Are tickets typically solved in Collaboration Tools Support or reassigned elsewhere?

Solved in EGI Collaboration Tools support.

Who is responsible for Collaboration Tools Support?

EGI.eu it-support team

What documentation is available on Collaboration Tools Support?

Services overwiew at http://www.egi.eu/about/intranet/
EGI.eu OLA at https://documents.egi.eu/public/RetrieveFile?docid=2170&version=18&filename=EGI.eu-OLA-CollaborationTools-v1.doc

What is the usual "Type of Issue" for the tickets of Collaboration Tools?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Collaboration Tools team.

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