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GGUS:CREAM-BLAH FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Responsible Unit SUPPORT UNIT
- Responsible Unit
- Responsible Unit
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Responsible Unit Support?
The purpose of the CREAM-BLAH SU is handle tickets assigned to it through the GGUS system. These tickets can originate from an user or from operations. The CREAM-BLAH SU will deal with problems concerning BLAH, CREAM and CEMon. It does not cover issues regarding other components deployed in the CREAM CE node (in this case the tickets will be reassigned to other SUs)
For which components does Responsible Unit provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to Responsible Unit Support?
unknown
Are tickets typically solved in Responsible Unit Support or reassigned elsewhere?
unknown
Who is responsible for Responsible Unit Support?
Tickets are sent to a proper mailing list (@lists.infn.it) which include both BLAH and CREAM experts.
What documentation is available on Responsible Unit Support?
There are documents describing the work of the CREAM and BLAH groups here:
- http://grid.pd.infn.it/cream
- http://grid.pd.infn.it/cemon
- https://twiki.cnaf.infn.it/cgi-bin/twiki/view/EgeeJra1It/BLAH_guide
What is the usual "Type of Issue" for the tickets of Responsible Unit?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Responsible Unit team.
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