GGUS:APEL-EMI FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR APEL-EMI SUPPORT UNIT
- Responsible Unit
- APEL-EMI
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the APEL-EMI Support?
To deal with software bugs with the APEL accounting client software in the EMI Project
For which components does APEL-EMI provide support?
Glite-APEL, apel-parsers.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to APEL-EMI Support?
DMSU, special permissions required to assign.
Are tickets typically solved in APEL-EMI Support or reassigned elsewhere?
Software bugs are dealt with. Operations and/or deployment issues will be transferred to APEL.
Who is responsible for APEL-EMI Support?
The developer team based at RAL (UK).
What documentation is available on APEL-EMI Support?
Development, FAQ and APEL encryption information is available in http://goc.grid.sinica.edu.tw/gocwiki/ApelHome .
What is the usual "Type of Issue" for the tickets of APEL-EMI?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the APEL-EMI team.
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