Difference between revisions of "GGUS:APEL-EMI FAQ"

From EGIWiki
Jump to: navigation, search
(51300_FAQ_for_apel-emi.docx)
 
Line 6: Line 6:
 
|purpose= To deal with software bugs with the APEL accounting client software in the EMI Project
 
|purpose= To deal with software bugs with the APEL accounting client software in the EMI Project
 
|components= Glite-APEL, apel-parsers.
 
|components= Glite-APEL, apel-parsers.
|assigned by=Who will assign tickets to UNIT?
+
|assigned by=[[GGUS:DMSU FAQ|DMSU]], special permissions required to assign.
 
|solved by=Software bugs are dealt with. Operations and/or deployment issues will be transferred to [[GGUS:APEL FAQ|APEL]].
 
|solved by=Software bugs are dealt with. Operations and/or deployment issues will be transferred to [[GGUS:APEL FAQ|APEL]].
 
|responsible=The developer team based at RAL (UK).
 
|responsible=The developer team based at RAL (UK).

Revision as of 15:05, 4 March 2011

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR APEL-EMI SUPPORT UNIT

Responsible Unit
APEL-EMI
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the APEL-EMI Support?

To deal with software bugs with the APEL accounting client software in the EMI Project

For which components does APEL-EMI provide support?

Glite-APEL, apel-parsers.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to APEL-EMI Support?

DMSU, special permissions required to assign.

Are tickets typically solved in APEL-EMI Support or reassigned elsewhere?

Software bugs are dealt with. Operations and/or deployment issues will be transferred to APEL.

Who is responsible for APEL-EMI Support?

The developer team based at RAL (UK).

What documentation is available on APEL-EMI Support?

Development, FAQ and APEL encryption information is available in http://goc.grid.sinica.edu.tw/gocwiki/ApelHome .

What is the usual "Type of Issue" for the tickets of APEL-EMI?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the APEL Team.

Search