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Difference between revisions of "FAQ GGUS-Team-Tickets"
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{{GGUS-header|GGUS-Team-Tickets}} | {{GGUS-header|GGUS-Team-Tickets}} | ||
== What is the purpose of team tickets? == | == What is the purpose of team tickets? == | ||
The purpose of TEAM tickets is to allow all team members to modify all tickets of their team | The purpose of TEAM tickets is to allow all team members to modify all tickets of their team | ||
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Only members of the LHC and biomed VO teams are allowed to submit team tickets. They | Only members of the LHC and biomed VO teams are allowed to submit team tickets. They | ||
need to have the appropriate permissions in GGUS user database. | need to have the appropriate permissions in GGUS user database. | ||
This service is made for the LHC and biomed VOs so far and new comers should open a SL | This service is made for the LHC and biomed VOs so far and new comers should open a [https://its.cern.ch/jira/secure/CreateIssue!default.jspa SL ticket] to request this functionality and they should be ready to maintain their TEAMERs in | ||
ticket to request this functionality and they should be ready to maintain their TEAMERs in | |||
VOMS by themselves. | VOMS by themselves. | ||
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== Which sites are involved in the team tickets process? == | == Which sites are involved in the team tickets process? == | ||
All sites listed in GOCDB and OIM DB can be notified via team tickets. | |||
== Which VOs are participating? == | == Which VOs are participating? == | ||
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* Cms, | * Cms, | ||
* Lhcb, | * Lhcb, | ||
* Biomed. | * Biomed, | ||
* Belle. | |||
== How are team tickets being processed? == | == How are team tickets being processed? == | ||
Team tickets are routed to the NGI/ROC the | Team tickets are routed to the NGI/ROC the site belongs to automatically. They do not need a routing by the TPM. The NGI/ROC is notified about the ticket in the usual way. | ||
need a routing by the TPM. The NGI/ROC is notified about the ticket in the usual way. | In parallel the site receives a notification email. | ||
In parallel the | Detailed information is available in the [[FAQ_GGUS-Team-Ticket-Process | GGUS FAQs]]. | ||
== How do I resolve team tickets? == | == How do I resolve team tickets? == | ||
For resolving team tickets please use the GGUS portal. A reference link is provided in the | For resolving team tickets please use the GGUS portal. A reference link is provided in the | ||
team email. | team email notification. | ||
== Where can I find out the contact persons of the VOs and | == Where can I find out the contact persons of the VOs and WLCG tier 1 sites? == | ||
* https://twiki.cern.ch/twiki/bin/view/LCG/TierOneContactDetails<br> | * https://twiki.cern.ch/twiki/bin/view/LCG/TierOneContactDetails<br> | ||
== What documentation is available on team tickets? == | == What documentation is available on team tickets? == | ||
* | * [[FAQ GGUS-Team-Ticket-Process]] | ||
* [[:File:GGUS Graph TEAM Ticket Process.pdf|GGUS Graph TEAM Ticket Process.pdf]] | * [[:File:GGUS Graph TEAM Ticket Process.pdf|GGUS Graph TEAM Ticket Process.pdf]] | ||
* [[FAQ_GGUS-Team-Member-Registration]] | |||
== What if I have questions which are not dealt with by this FAQ? == | == What if I have questions which are not dealt with by this FAQ? == | ||
Latest revision as of 15:22, 3 December 2015
GGUS wiki / GGUS Documentation
GGUS-Team-Tickets
What is the purpose of team tickets?
The purpose of TEAM tickets is to allow all team members to modify all tickets of their team although they may not have support access and they do not have submitted the ticket themselves.
Who can submit team tickets?
Only members of the LHC and biomed VO teams are allowed to submit team tickets. They need to have the appropriate permissions in GGUS user database. This service is made for the LHC and biomed VOs so far and new comers should open a SL ticket to request this functionality and they should be ready to maintain their TEAMERs in VOMS by themselves.
How can team tickets be submitted?
Team tickets can be submitted by using the GGUS web portal.
Which sites are involved in the team tickets process?
All sites listed in GOCDB and OIM DB can be notified via team tickets.
Which VOs are participating?
Participating VOs are:
- Alice,
- Atlas,
- Cms,
- Lhcb,
- Biomed,
- Belle.
How are team tickets being processed?
Team tickets are routed to the NGI/ROC the site belongs to automatically. They do not need a routing by the TPM. The NGI/ROC is notified about the ticket in the usual way. In parallel the site receives a notification email. Detailed information is available in the GGUS FAQs.
How do I resolve team tickets?
For resolving team tickets please use the GGUS portal. A reference link is provided in the team email notification.
Where can I find out the contact persons of the VOs and WLCG tier 1 sites?
What documentation is available on team tickets?
What if I have questions which are not dealt with by this FAQ?
Please submit a GGUS ticket.