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Difference between revisions of "EGI-InSPIRE:SA1.6-QR13"

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{{Template:Op menubar}} {{Template:Inspire_reports_menubar}} {{TOC_right}}  
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= 1. Task Meetings = <!--
= 1. Task Meetings = <!--
Notes. Report here all task-specific meetings held. This includes (a) face-to-face meetings and (b) phone meetings. Make sure that for all task meetings participants are ALWAYS recorded either on indico from the registrants’ list, or in the minutes.  
Notes. Report here all task-specific meetings held. This includes (a) face-to-face meetings and (b) phone meetings. Make sure that for all task meetings participants are ALWAYS recorded either on indico from the registrants’ list, or in the minutes.  
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== GGUS web portal ==
== GGUS web portal ==
* New "Did you knows?" about the following topics:
* New "Did you knows?" about the following topics:
   - Changes with the end of EMI
   - Changes with the end of EMI.
   - Notification on re-opening alarm tickets.
   - Notification on re-opening alarm tickets.
* Renewed GGUS service certificate used for signing alarm notifications.
* Renewed GGUS service certificate used for signing alarm notifications.
Line 85: Line 88:


== GGUS system  ==
== GGUS system  ==
* Implemented automated work flow for tickets waiting for [https://rt.egi.eu/guest/Ticket/Display.html?id=5372 submitter input].<br>
* Automated work flow for tickets waiting for [https://rt.egi.eu/guest/Ticket/Display.html?id=5372 submitter input].<br>
* Introduced [https://rt.egi.eu/guest/Ticket/Display.html?id=5625 quality of service levels].<br>
* Introduced [https://rt.egi.eu/guest/Ticket/Display.html?id=5625 quality of service levels].<br>
* Implemented new work flow for tickets waitng for [https://rt.egi.eu/guest/Ticket/Display.html?id=5373 PT input].
* New work flow for tickets waiting for [https://rt.egi.eu/guest/Ticket/Display.html?id=5373 PT input].
* Email notification to the agreed "Emergency email" address when an [https://savannah.cern.ch/support/index.php?136499 ALARM ticket gets re-opened].


== Interfaces with other ticketing systems ==
== Interfaces with other ticketing systems ==
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= 4. Plans for the next period = <!-- provide your text below. PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (NO BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN A REPORT) -->  
= 4. Plans for the next period = <!-- provide your text below. PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (NO BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN A REPORT) -->  
== GGUS structure  ==
== GGUS structure  ==
* Integration of Operations Portal in GGUS. This action is postponed as requested by Operations Portal admins.<br>
* [https://savannah.cern.ch/support/index.php?130100 Integration of Operations Portal] in GGUS. This action is postponed as requested by Operations Portal admins.<br>
* Going life on productin instance with the SAML/Shibboleth based access to GGUS.
* Fully integrate [https://savannah.cern.ch/support/index.php?131565 CMS VO in GGUS] and retire interface to Savannah.
* Fully integrate CMS VO in GGUS and retire interface to Savannah.
* Migrate GGUS shopping list from [https://savannah.cern.ch/support/index.php?134651 Savannah to JIRA].
* Migrate GGUS shopping list from Savannah to JIRA.
* Notification of [https://rt.egi.eu/rt/Ticket/Display.html?id=4991 failures of operational tools] through GGUS.
* Work flow for tickets needing information about UMD releases when issue was [https://rt.egi.eu/rt/Ticket/Display.html?id=5340 solved by PT].
 
== GGUS web portal ==
* Implement a [https://rt.egi.eu/rt/Ticket/Display.html?id=5811 bulk submit] feature.


== Interfaces with other ticketing systems ==
== Interfaces with other systems ==
* Finish implementation of xGUS instance for [https://rt.egi.eu/rt/Ticket/Display.html?id=5812 MAPPER].
* Start implementation of interface to DANTE ticketing system.
* Migrate [https://rt.egi.eu/rt/Ticket/Display.html?id=5021 GOC DB] interface to PI version 6.
* Implement interface to PRACE RT system.
* Implement interface to PRACE RT system.
* Implement interface to DANTE ticketing system.
[[Category:SA1_Task_QR_Reports]]

Latest revision as of 19:07, 6 January 2015

EGI Inspire Main page


Inspire reports menu: Home • SA1 weekly Reports • SA1 Task QR Reports • NGI QR Reports • NGI QR User support Reports



1. Task Meetings

Date (dd/mm/yyyy) Url Indico Agenda Title Outcome
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein https://www.egi.eu/indico/categoryDisplay.py?categId=27 "shopping list" meeting traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
monthly (web conf): Representatives from EMI, EGI, IGE, NGIs, GGUS team, WLCG https://indico.egi.eu/indico/categoryDisplay.py?categId=78 GGUS Advisory Board (GGUS-AB) meeting Further development of GGUS system
need driven no INDICO URL one on one meetings with NGI interface developers testing the interfaces, resolving interface issues
need driven no INDICO URL meetings with EGI-SA2 definition of the technology support workflows and their implementation

2. Main Achievements

New report ETA accuracy introduced in the Report Generator.

GGUS structure

Support units

Decommissioned support units

  • "UCST"
  • "EMI QA"
  • "EMI Testbeds"
  • "EMI Release Management"
  • "EMI Common"
  • "EMI Common Data Library"
  • "ISIN"
  • "gLite VOBOX"
  • "gLite UI"
  • "gLite WN"
  • "StratusLab"
  • "ROC_IGALC"
  • "NGI_IE"

Renamed support units

  • "IGE" -> "EGCF"
  • "gLite WMS" -> "WMS"

Merged support units

  • "SAGA-SD" + "SAGA" -> "SAGA"
  • "MPI User Support" + "MPI" -> "MPI"
  • "APEL EMI" + "APEL" -> "APEL"

New support units

  • "NGI_ZA"

VOs

Introduced new VO

  • "drihm.eu"

Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists.

GGUS web portal

  • New "Did you knows?" about the following topics:
 - Changes with the end of EMI.
 - Notification on re-opening alarm tickets.
  • Renewed GGUS service certificate used for signing alarm notifications.
  • Renewed GGUS host certificate.
  • A SAML/Shibboleth based access to GGUS is implemented on the test instance. Testing is ongoing.
  • Updated documentation in EGI wiki.

GGUS system

Interfaces with other ticketing systems

  • Fixed bugs in interface to CERN SNOW.

Alarm tests after GGUS releases

  • Executed the alarm and interface tests after each GGUS release.

High availability

  • Moved GGUS test instance to the new high availability structures for testing the processes.


3. Issues and Mitigation

Issue Description Mitigation Description
Collaboration of GGUS and PRACE This action is postponed as it has only low priority for PRACE at the moment.
Collaboration of GGUS and MAPPER MAPPER decided to use an xGUS instance. Setting up the xGUS instance is work in progress.
Collaboration of GGUS and DANTE A meeting with DANTE representatives is planned for the EGI CF in Madrid.

4. Plans for the next period

GGUS structure

GGUS web portal

Interfaces with other systems

  • Finish implementation of xGUS instance for MAPPER.
  • Start implementation of interface to DANTE ticketing system.
  • Migrate GOC DB interface to PI version 6.
  • Implement interface to PRACE RT system.
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