Difference between revisions of "EGI-InSPIRE:SA1.6-QR13"
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{{Template: | {{Template:EGI-Inspire menubar}} | ||
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= 1. Task Meetings = <!-- | = 1. Task Meetings = <!-- | ||
Notes. Report here all task-specific meetings held. This includes (a) face-to-face meetings and (b) phone meetings. Make sure that for all task meetings participants are ALWAYS recorded either on indico from the registrants’ list, or in the minutes. | Notes. Report here all task-specific meetings held. This includes (a) face-to-face meetings and (b) phone meetings. Make sure that for all task meetings participants are ALWAYS recorded either on indico from the registrants’ list, or in the minutes. | ||
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== GGUS web portal == | == GGUS web portal == | ||
* New "Did you knows?" about the following topics: | * New "Did you knows?" about the following topics: | ||
- Changes with the end of EMI | - Changes with the end of EMI. | ||
- Notification on re-opening alarm tickets | - Notification on re-opening alarm tickets. | ||
* Renewed GGUS service certificate used for signing alarm notifications | * Renewed GGUS service certificate used for signing alarm notifications. | ||
* Renewed GGUS host certificate | * Renewed GGUS host certificate. | ||
* A SAML/Shibboleth based access to GGUS is implemented on the test instance. Testing is ongoing. | * A SAML/Shibboleth based access to GGUS is implemented on the test instance. Testing is ongoing. | ||
* Updated documentation in EGI wiki. | |||
== GGUS system == | == GGUS system == | ||
* | * Automated work flow for tickets waiting for [https://rt.egi.eu/guest/Ticket/Display.html?id=5372 submitter input].<br> | ||
* Introduced [https://rt.egi.eu/guest/Ticket/Display.html?id=5625 quality of service levels].<br> | * Introduced [https://rt.egi.eu/guest/Ticket/Display.html?id=5625 quality of service levels].<br> | ||
* | * New work flow for tickets waiting for [https://rt.egi.eu/guest/Ticket/Display.html?id=5373 PT input]. | ||
* Email notification to the agreed "Emergency email" address when an [https://savannah.cern.ch/support/index.php?136499 ALARM ticket gets re-opened]. | |||
== Interfaces with other ticketing systems == | == Interfaces with other ticketing systems == | ||
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= 4. Plans for the next period = <!-- provide your text below. PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (NO BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN A REPORT) --> | = 4. Plans for the next period = <!-- provide your text below. PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (NO BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN A REPORT) --> | ||
== GGUS structure == | == GGUS structure == | ||
* Integration of Operations Portal in GGUS. This action is postponed as requested by Operations Portal admins.<br> | * [https://savannah.cern.ch/support/index.php?130100 Integration of Operations Portal] in GGUS. This action is postponed as requested by Operations Portal admins.<br> | ||
* | * Fully integrate [https://savannah.cern.ch/support/index.php?131565 CMS VO in GGUS] and retire interface to Savannah. | ||
* Migrate GGUS shopping list from [https://savannah.cern.ch/support/index.php?134651 Savannah to JIRA]. | |||
* Migrate GGUS shopping list from Savannah to JIRA. | * Notification of [https://rt.egi.eu/rt/Ticket/Display.html?id=4991 failures of operational tools] through GGUS. | ||
* Work flow for tickets needing information about UMD releases when issue was [https://rt.egi.eu/rt/Ticket/Display.html?id=5340 solved by PT]. | |||
== GGUS web portal == | |||
* Implement a [https://rt.egi.eu/rt/Ticket/Display.html?id=5811 bulk submit] feature. | |||
== Interfaces with other | == Interfaces with other systems == | ||
* Finish implementation of xGUS instance for [https://rt.egi.eu/rt/Ticket/Display.html?id=5812 MAPPER]. | |||
* Start implementation of interface to DANTE ticketing system. | |||
* Migrate [https://rt.egi.eu/rt/Ticket/Display.html?id=5021 GOC DB] interface to PI version 6. | |||
* Implement interface to PRACE RT system. | * Implement interface to PRACE RT system. | ||
Latest revision as of 19:07, 6 January 2015
EGI Inspire Main page |
Inspire reports menu: | Home • | SA1 weekly Reports • | SA1 Task QR Reports • | NGI QR Reports • | NGI QR User support Reports |
1. Task Meetings
Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
---|---|---|---|
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
monthly (web conf): Representatives from EMI, EGI, IGE, NGIs, GGUS team, WLCG | https://indico.egi.eu/indico/categoryDisplay.py?categId=78 | GGUS Advisory Board (GGUS-AB) meeting | Further development of GGUS system |
need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
need driven | no INDICO URL | meetings with EGI-SA2 | definition of the technology support workflows and their implementation |
2. Main Achievements
New report ETA accuracy introduced in the Report Generator.
GGUS structure
Support units
Decommissioned support units
- "UCST"
- "EMI QA"
- "EMI Testbeds"
- "EMI Release Management"
- "EMI Common"
- "EMI Common Data Library"
- "ISIN"
- "gLite VOBOX"
- "gLite UI"
- "gLite WN"
- "StratusLab"
- "ROC_IGALC"
- "NGI_IE"
Renamed support units
- "IGE" -> "EGCF"
- "gLite WMS" -> "WMS"
Merged support units
- "SAGA-SD" + "SAGA" -> "SAGA"
- "MPI User Support" + "MPI" -> "MPI"
- "APEL EMI" + "APEL" -> "APEL"
New support units
- "NGI_ZA"
VOs
Introduced new VO
- "drihm.eu"
Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists.
GGUS web portal
- New "Did you knows?" about the following topics:
- Changes with the end of EMI. - Notification on re-opening alarm tickets.
- Renewed GGUS service certificate used for signing alarm notifications.
- Renewed GGUS host certificate.
- A SAML/Shibboleth based access to GGUS is implemented on the test instance. Testing is ongoing.
- Updated documentation in EGI wiki.
GGUS system
- Automated work flow for tickets waiting for submitter input.
- Introduced quality of service levels.
- New work flow for tickets waiting for PT input.
- Email notification to the agreed "Emergency email" address when an ALARM ticket gets re-opened.
Interfaces with other ticketing systems
- Fixed bugs in interface to CERN SNOW.
Alarm tests after GGUS releases
- Executed the alarm and interface tests after each GGUS release.
High availability
- Moved GGUS test instance to the new high availability structures for testing the processes.
3. Issues and Mitigation
Issue Description | Mitigation Description |
---|---|
Collaboration of GGUS and PRACE | This action is postponed as it has only low priority for PRACE at the moment. |
Collaboration of GGUS and MAPPER | MAPPER decided to use an xGUS instance. Setting up the xGUS instance is work in progress. |
Collaboration of GGUS and DANTE | A meeting with DANTE representatives is planned for the EGI CF in Madrid. |
4. Plans for the next period
GGUS structure
- Integration of Operations Portal in GGUS. This action is postponed as requested by Operations Portal admins.
- Fully integrate CMS VO in GGUS and retire interface to Savannah.
- Migrate GGUS shopping list from Savannah to JIRA.
- Notification of failures of operational tools through GGUS.
- Work flow for tickets needing information about UMD releases when issue was solved by PT.
GGUS web portal
- Implement a bulk submit feature.