The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "EGI-InSPIRE:SA1.6-QR10"
Jump to navigation
Jump to search
| Line 1: | Line 1: | ||
[[Category:SA1 Task QR Reports]] | [[Category:SA1 Task QR Reports]] | ||
= 1. Task Meetings = | __NOTOC__ | ||
= 1. Task Meetings = | |||
{| border="1" cellspacing="0" cellpadding="5" align="center" | |||
! style="width: 15%" | Date (dd/mm/yyyy) | |||
! style="width: 15%" | Url Indico Agenda | |||
{| | ! style="width: 10%" | Title | ||
! style="width: 20%" | Outcome | |||
|- | |||
| weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | |||
| https://www.egi.eu/indico/categoryDisplay.py?categId=27 | |||
| "shopping list" meeting | |||
| traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements | |||
|- | |- | ||
| need driven | |||
| no INDICO URL | |||
| one on one meetings with NGI interface developers | |||
| testing the interfaces, resolving interface issues | |||
|- | |- | ||
| | | need driven | ||
| | | no INDICO URL | ||
| | | meetings with EGI-SA2 /EMI /IGE | ||
| | | definition of the technology support workflows and their implementation | ||
|- | |- | ||
|} | |} | ||
= | = 2. Main Achievements = | ||
== Report Generator == | |||
There was a life demo of the report generator on TF in Prague. | |||
== GGUS structure == | |||
=== Support units === | |||
A couple of new support units have been introduced during the last quarter. They are<br> | |||
* 2nd level software support unit -- QosCosGrid<br> | |||
Decommissioned support units<br> | |||
* "ARC Deploy" | |||
* "NGI_AT" | |||
* "OTAG" | |||
=== VOs === | |||
VOs "t2k.org", "comet.j-parc.jp" and "neurogrid.incf.org" were added to the list of VOs which provide support via GGUS.<br> | |||
== GGUS web portal == | |||
* <br> | |||
* Updated the info section with new "did you knows?" <br> | |||
== GGUS system == | |||
* <br> | |||
* <br> | |||
{| cellspacing="0" cellpadding="2 | == Interfaces with other ticketing systems == | ||
* Brought online interface for new NGI_FRANCE ticketing system OTRS. | |||
* Started implementation of interface for IBERGRID RT ticketing system. | |||
==== GGUS - SNOW interface ==== | |||
* Implemented distinction between incidents and change requests | |||
== xGUS == | |||
ntr | |||
== High availability == | |||
* Auto-switching for the Remedy server still not implemented. | |||
= 3. Issues and Mitigation = | |||
{| border="1" cellspacing="0" cellpadding="2" | |||
|- | |- | ||
! scope="col" | Issue Description | !scope="col"| Issue Description | ||
! scope="col" | Mitigation Description | !scope="col"| Mitigation Description | ||
|- | |- | ||
| | |Collaboration of GGUS with CSIRT | ||
| | |Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing. | ||
|- | |||
|Collaboration of GGUS and PRACE | |||
|Defining work flows for routing tickets between GGUS and PRACE RT. This discussion is still ongoing. | |||
|- | |- | ||
|} | |} | ||
= 4. Plans for the next period = <!-- provide your text below | = 4. Plans for the next period = | ||
<!-- provide your text below --> | |||
== GGUS report generator == | |||
Implement missing features and bug fixing. The final version will be available by end of 2012. | |||
== GGUS structure == | |||
Integration of Operations Portal in GGUS. | |||
=== Support units === | |||
=== VOs === | |||
Add new VO "" | |||
== GGUS web portal == | |||
== GGUS system == | |||
== Interfaces with other ticketing systems == | |||
* Implement interface to PRACE RT system. | |||
== xGUS == | |||
ntr | |||
== High availability == | |||
ntr | |||
Revision as of 16:10, 16 October 2012
1. Task Meetings
| Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
|---|---|---|---|
| weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
| need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
| need driven | no INDICO URL | meetings with EGI-SA2 /EMI /IGE | definition of the technology support workflows and their implementation |
2. Main Achievements
Report Generator
There was a life demo of the report generator on TF in Prague.
GGUS structure
Support units
A couple of new support units have been introduced during the last quarter. They are
- 2nd level software support unit -- QosCosGrid
Decommissioned support units
- "ARC Deploy"
- "NGI_AT"
- "OTAG"
VOs
VOs "t2k.org", "comet.j-parc.jp" and "neurogrid.incf.org" were added to the list of VOs which provide support via GGUS.
GGUS web portal
- Updated the info section with new "did you knows?"
GGUS system
Interfaces with other ticketing systems
- Brought online interface for new NGI_FRANCE ticketing system OTRS.
- Started implementation of interface for IBERGRID RT ticketing system.
GGUS - SNOW interface
- Implemented distinction between incidents and change requests
xGUS
ntr
High availability
- Auto-switching for the Remedy server still not implemented.
3. Issues and Mitigation
| Issue Description | Mitigation Description |
|---|---|
| Collaboration of GGUS with CSIRT | Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing. |
| Collaboration of GGUS and PRACE | Defining work flows for routing tickets between GGUS and PRACE RT. This discussion is still ongoing. |
4. Plans for the next period
GGUS report generator
Implement missing features and bug fixing. The final version will be available by end of 2012.
GGUS structure
Integration of Operations Portal in GGUS.
Support units
VOs
Add new VO ""
GGUS web portal
GGUS system
Interfaces with other ticketing systems
- Implement interface to PRACE RT system.
xGUS
ntr
High availability
ntr