EGI-InSPIRE:NA3 Metrics Y2

This page lists EGI-InSPIRE NA3 metrics for project year two (May 2011 - April 2012)

All NA3 metrics are available here

Activity level metrics

The following metrics were collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :

Metric ID (scope)	Metric	Explanation	Task	Query example (where applicable)	Q5: May-Jul 2011 (captured on 1st of Aug 2011)	Q6: Aug-Oct 2011 (captured on 1st of Nov 2011)	Q7: Nov-Jan 2011-2012 (captured on 1st of Feb 2012)	Q8: Feb-Apr 2012 (captured on 1st of May 2012)
M.NA3.1	Number of GGUS tickets CREATED (grouped by submitting community – where available)	Grouping as: User tickets: Submitted outside of Operations Portal Operational tickets: Submitted from Operations Portal	TNA3.2/3	Query example	user: 1691 operational: 795	MNA3.1_Q6	MNA3.1_Q7	MNA3.1_Q8
M.NA3.2	Average and Median Solution time to resolve tickets (in days)	Average and median grouping methods: Average: average of Support Unit averages Median: average of Support Unit medians	TNA3.3	Query example	average: 22.1 median: 16.1	MNA3.2_Q6	MNA3.2_Q7	MNA3.2_Q8
M.NA3.3	Uptime of User Support websites: Training (miration to EGI Nagios) Application Database (EGI Nagios) VO Support Services (migration to EGI Nagios)	by UCST after all services are migrated to EGI Nagios	TNA3.4		training: 99% AppDB: 99% VO Services: 85%: LIP VO SAM instance N.A: UPV VO SAM instance (lost during reinstallation) 91%: VO Admin Dashboard (started on 15/05/2011)	MNA3.3_Q6	MNA3.3_Q7	MNA3.3_Q8
M.NA3.4	Visitors to User Support websites: Training Application Database VO Support Services	Number of "unique visitors" from obtained by UCST from Google Analytics	TNA3.4		training: 425 AppDB: 534 VO Services: 276 (http://www.egi.eu/usersupport/services) 348 (https://vodashboard.lip.pt)	MNA3.4_Q6	MNA3.4_Q7	MNA3.4_Q8
M.NA3.5	Number of VO Support Services: Evaluated Supported Offered as service	Reported by VO Services team. Evaluation documents should be in the group's wiki page	TNA3.4		* Evaluated: 2 (VO Admin Dashboard, LFCBrowseSE) Supported: 7 (GANGA, DIANE. MINIDASHBOARD, VO SAM, VBROWSER, VO Admin Dashboard, LFCBrowseSE) Offered as service: 3 (2 VO SAM instance at LIP and UPV, 1 VO Admin Dashboard at LIP)	MNA3.5_Q6	MNA3.5_Q7	MNA3.5_Q8
M.NA3.6	Number of Applications in the AppDB: Applications Tools Personal profiles	Collected by UCST using the reporting page in AppDB	TNA3.4/3		365 36 636	MNA3.6_Q6	MNA3.6_Q7	MNA3.6_Q8
M.NA3.7	Number of Training Days delivered through NGI Training events	UCST collects by counting the event days in Training Marketplace	TNA3.4/3	(Training days, not trainee days!)	38	MNA3.7_Q6	MNA3.7_Q7	MNA3.7_Q8
M.NA3.8	Number of: New/decommissioned VOs Low/Medium/High Activity VOs international VOs	* OP needs to be improved so UCST can collect this UCST can collect this from http://accounting.egi.eu/gridsite/accounting/CESGA/vomet_view.html OP needs to be improved so UCST can collect this any time	TNA3.1	Including national VOs On first day of quarter On first day of quarter	Pending 10/16/26 Pending	MNA3.8_Q6	MNA3.8_Q7	MNA3.8_Q8
M.NA3.12	Number of users (grouped by community and VO)	C.Lorphelin	TNA3.1	Not exact numbers. Some VOMS servers can be inaccessible at the time of capturing. The metrics have been refined and since May 1st numbers are extracted from the new portal.	12,409: HEP 4799 Infrastructure 2438 LS 573 CC 429 AA 353 ES 269 Computer Science and Mathematics 24 Fusion 6 Multidisciplinary 1682 Others 1836	13,209: HEP 5137 Infrastructure 2494 LS 571 CC 449 AA 308 ES 269 Computer Science and Mathematics 28 Fusion 9 Multidisciplinary 1850 Others 1871	13,848 HEP 5977 Infrastructure 1859 LS 747 CC 478 AA 342 ES 320 Computer Science and Mathematics 10 Fusion 16 Multidisciplinary 1987 Others 2112	12,984 HEP 5225 Infrastructure 1808 LS 735 CC 473 AA 339 ES 316 Computer Science and Mathematics 12 Fusion 15 Multidisciplinary 1974 Others 2089	18,271 HEP 7358 Infrastructure 2726 LS 887 CC 192 AA 498 ES 393 Computer Science and Mathematics 26 Fusion 85 Multidisciplinary 2508 Others 3598	...

Further information: - Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412

The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).

Project level metric

The following activity (NA3) metrics are aligned against the project’s objectives.

Project Objectives	Objective Summary	Metric	Provider	Target Y1	May-Jul 2010	Aug-Oct 2010	Nov-Jan 2011	Feb-Apr 2011	May-Jul 2011
PO4	Addition of new User Communities	Number of users from non-HUC VOs (Can be calculated using M.NA3.12)	N.Ferreira (UCST)	0 500 1500	3542 Computer Science and Mathematics (24); Multidisciplinary (1682); Other (1836)	3749 Computer Science and Mathematics (28); Multidisciplinary (1850); Other (1871)	4109 Computer Science and Mathematics (10); Multidisciplinary (1987); Other (2112)	4075 Computer Science and Mathematics (12); Multidisciplinary (1974); Other (2089)	...