EGI-InSPIRE:WP3 User Community Coordination

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Contents



Introduction to NA3 - User Community Coordination

Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu
Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu

This page presents a summary of progress with EGI-InSPIRE Work package WP3 - NA3 - User Community Coordination

User support processes

See the processes described in the Deliverable documents D3.1 and D3.3 saved in the EGI Documents Database


Requirement gathering

The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.

Requirements gathering details

User Support Services and tools

Tools, services and resources for users

The page "Tools, services and resources for users" provides a categorisation and list of software service and tools that are available for EGI users and user support teams. The linked section contains:

Basic Tools

Tools, Services, Resources within EGI InSPIRE

External Tools and Resources

Work package structure

Insert a diagram with explanation here

TNA3.1 - Activity Management

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.2 - User & Community Support Team

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.3 - NGI User Support Teams

Task leader: Gergely Sipos, EGI.eu

TNA3.4 - Technical Services

Task leader: Marios Chatziaggelou, IASA/GRNET

WP3 events and meetings

Routine Events

Future Events

EGI Technical Forum 2011 - Lyon, France

Past Events

EGI User Forum 2011 - Vilnius, Lithuania

EGI Technical Forum 2010

WP3 (NA3) Sessions

Metrics

All the metrics that are collected by the EGI-InSPIRE project on a three-month basis are reported in the "Quality Plan and Project Metrics" document, produced by NA2 on annually:

The user related metrics evolve each year largely driven by the discussion in the MS304, MS307, MS310, MS313 series of documents.

The list of metrics and values that are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months are available on these pages:

Deliverables

Nr. Title Lead Partner PM
D3.1 User Community Support Process CNRS (14), France 3
D3.2 Annual Report on EGI's User Community Services EGI.EU (1) 11
D3.3 User Community Support Process CNRS (14), France 15
D3.4 Annual Report on EGI's User Community Services EGI.EU (1) 23
D3.5 User Community Support Process CNRS (14), France 27
D3.6 Annual Report on EGI's User Community Services EGI.EU (1) 35
D3.7 User Community Support Process CNRS (14), France 39
D3.8 Annual Report on EGI's User Community Services EGI.EU (1) 47

Milestones

Nr. Title Lead Partner PM
MS301 User Support Contacts INFN (21), Italy 1
MS302 Training Website STFC (34), UK 2
MS303 Ported Applications Website GRNET (16), Greece 2
MS304 User Support Metrics MTA KFKI (18), Hungary 3
MS305 User Feedback and Recommendations EGI.EU (1) 6
MS306 User Support Contacts INFN (21), Italy 14
MS307 User Support Metrics MTA KFKI (18), Hungary 15
MS308 User Feedback and Recommendations EGI.EU (1) 18
MS309 User Support Contacts INFN (21), Italy 26
MS310 User Support Metrics MTA KFKI (18), Hungary 27
MS311 User Feedback and Recommendations EGI.EU (1) 30
MS312 User Support Contacts INFN (21), Italy 38
MS313 User Support Metrics MTA KFKI (18), Hungary 39
MS314 User Feedback and Recommendations EGI.EU (1) 42

Deliverable and Milestone Edit & Review process

See also: Quality Assurance process for deliverables and milestones

Quality Assurance Procedures Document: Quality Assurance Procedures


Time
before
submission
State in
AMB RT Queue
RT Ticket
Owner
Material
6 weeks ToC Activity
Manager
Document skeleton created and first version of the document with the table of contents enterted into the document.
4 weeks Draft Activity
Manager
A full draft is available in the repository that has been reviewed within the activity.
3 weeks Review Activity
Manager
A full draft is undergoing internal review within the activity.
2 weeks External
Review
Moderator A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
2 weeks AMB
Review
Project
Manager
Document starts being reviewed by the AMB.
1 week PMB
Review
Project
Director
Document circulated to the PMB for information.
Deadline With EC Project
Finance
Officer
A clean version of the document is in the document repository and made available to the EC.

Time tables

2010 year

2010
Time
Table
PM1
May
PM2
June
PM3
July
PM4
August
PM5
September
PM6
October
PM7
November
PM8
December
MS301 MS302
MS303
MS304
D3.1


MS305

2011 year

2011
Time
Table
PM9
January
PM10
February
PM11
March
PM12
April
PM13
May
PM14
June
PM15
July
PM16
August
PM17
September
PM18
October
PM19
November
PM20
December


D3.2

MS306 MS307
D3.3


MS308

2012 year

2012
Time
Table
PM21
January
PM22
February
PM23
March
PM24
April
PM25
May
PM26
June
PM27
July
PM28
August
PM29
September
PM30
October
PM31
November
PM32
December


D3.4

MS309 MS310
D3.5


MS311

2013 year

2013
Time
Table
PM33
January
PM34
February
PM35
March
PM36
April
PM37
May
PM38
June
PM39
July
PM40
August
PM41
September
PM42
October
PM43
November
PM44
December


D3.6

MS312 MS313
D3.7


MS314

2014 year

2014
Time
Table
PM45
January
PM46
February
PM47
March
PM48
April


D3.8

WP3 Partners and effort (Person Months)

Extracted from: EGI-InSPIRE Consortium Agreement v1.0

Participant
Nr.
Participant Short name /
Lead Beneficiary
Participant country WP3 (NA3): User Community Support Person Months
per Effort Type
Total Person
Months



TNA3.1

Activity
Management

TNA3.2

User & Community
Support Team

TNA3.3

NGI User
Support Teams

TNA3.4

Technical
Services

EGI NGI
1 EGI.EU The Netherlands 36 165

201
201
2 UPT Albania
7 19 5
31 31
3 IIAP NAS RA Armenia

6

6 6
5 IPP-BAS Bulgaria
8


8 8

IPP-BAS

8


8 8
7 SWITCH Switzerland
4 8

12 12

ETH Zurich

2 2

4 4

UZH

2 6

8 8
8 UCY Cyprus
3 3 2
8 8
9 CESNET Czech Republic
4 12 12
28 28
10 KIT-G Germany
6 53 7
66 66

KIT-G

6 36

42 42

DESY


2 7
9 9

JUELICH


3

3 3

FRAUNHOFER


12

12 12
12 CSIC Spain

15 24 12 27 39

CSIC


15
12 3 15

UPVLC



24
24 24
13 CSC Finland
8 16

24 24
14 CNRS France
7 36 11
54 54

CNRS

4 23

27 27

CEA


5 6
11 11

HEALTHGRID

3 8 5
16 16
15 GRENA Georgia

6

6 6
16 GRNET Greece


47 47
47

GRNET



34 34
34

IASA



13 13
13
18 MTA KFKI Hungary
28
4
32 32

MTA KFKI

5
4
9 9

BME

9


9 9

MTA SZTAKI

14


14 14
19 TCD Ireland
6 4 4
14 14
20 IUCC Israel
2 9 2
13 13
21 INFN Italy
12 28

40 40

INFN

12 28

40 40
22 VU

6 9

15 15
23 RENAM Moldova (Republic of)
5 4

9 9
26 NCF The Netherlands

6 3
9 9

FOM


3 1
4 4

SARA


3 2
5 5
27 SIGMA Norway
4 14 9
27 27

SIGMA

4
9
13 13

UIO


7

7 7

URA


7

7 7
28 CYFRONET Poland

22 13
35 35

CYFRONET


4

4 4

UWAR


10 7
17 17

ICBP


8 6
14 14
29 LIP Portugal
6 18 16 12 28 40
30 IPB Serbia

12 4
16 16
31 ARNES Slovenia
4 11 4
19 19

ARNES

1 7 3
11 11

JSI

3 4 1
8 8
32 UI SAV Slovakia
4 17 17
38 38
33 TUBITAK
ULAKBIM
Turkey
8 20 8
36 36
34 STFC United Kingdom
24
27 23 28 51

STFC

12
4
16 16

UEDIN



23 23
23

GLASGOW

4


4 4

IMPERIAL

4


4 4

UNIMAN

4


4 4
36 UCPH Denmark

20

20 20
38 VR-SNIC Sweden

9

9 9

KTH


9

9 9
40 E-ARENA Russian Federation
7


7 7

E-ARENA

7


7 7
42 ASGC Taiwan
37 72 12
121 121
43 ASTI Philippines
32 180 8
220 220
44 ITB Indonesia
4 6

10 10
46 KISTI Korea (Republic of)

28

28 28
48 NUS Singapore
8 8 8
24 24
49 UPM Malaysia
8 4

12 12
50 NECTEC Thailand

4

4 4

TOTALS
36 417 679 247 296 1083 1379

Scrap room - An area for ideas and suggestions on User Support

Click on the above title in order to proceed to the WP3 Scrap room, a development area that contains the following topic areas:

RT Requirements vs Market place

New UCST Web Pages - under construction

Workshops

Event titles & discussion

Links

GGUS Tools/Reports

Usability inspection

MediaWiki tools

Doc2Wiki Publisher

Embedding slides

Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox
Print/export