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Difference between revisions of "EGI-InSPIRE:NA3 Metrics Y2"

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| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=all_tickets Query example]  
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=all_tickets Query example]  
| user: 1691<br>operational: 795
| user: 1691<br>operational: 795
| ...
| MNA3.1_Q6
| ...
| MNA3.1_Q7
| ...
| MNA3.1_Q8
|-
|-
| M.NA3.2  
| M.NA3.2  
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| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=solution_time&unit_check%5b%5d=NUST&unit_check%5b%5d=UCST Query example]  
| [https://gus.fzk.de/stat/stat.php?from_date=01+May+2010&to_date=31+Jul+2010&stat_type=solution_time&unit_check%5b%5d=NUST&unit_check%5b%5d=UCST Query example]  
| average: 22.1<br>median: 16.1
| average: 22.1<br>median: 16.1
| ...
| MNA3.2_Q6
| ...
| MNA3.2_Q7
| ...
| MNA3.2_Q8
|-
|-
| M.NA3.3  
| M.NA3.3  

Revision as of 15:52, 15 August 2011

This page lists EGI-InSPIRE NA3 metrics for project year two (May 2011 - April 2012)

All NA3 metrics are available here



Activity level metrics

The following metrics were collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :

Metric ID (scope) Metric Explanation Task Query example (where applicable) Q5: May-Jul 2011 (captured on 1st of Aug 2011) Q6: Aug-Oct 2011 (captured on 1st of Nov 2011) Q7: Nov-Jan 2011-2012 (captured on 1st of Feb 2012) Q8: Feb-Apr 2012 (captured on 1st of May 2012)
M.NA3.1 Number of GGUS tickets CREATED (grouped by submitting community – where available) Grouping as:
  • User tickets: Submitted outside of Operations Portal
  • Operational tickets: Submitted from Operations Portal
 TNA3.2/3 Query example user: 1691
operational: 795 		MNA3.1_Q6 MNA3.1_Q7 MNA3.1_Q8
M.NA3.2 Average and Median Solution time to resolve tickets (in days) Average and median grouping methods:
  • Average: average of Support Unit averages
  • Median: average of Support Unit medians
 TNA3.3 Query example average: 22.1
median: 16.1 		MNA3.2_Q6 MNA3.2_Q7 MNA3.2_Q8
M.NA3.3 Uptime of User Support websites:
  • Training (miration to EGI Nagios)
  • Application Database (EGI Nagios)
  • VO Support Services (migration to EGI Nagios)
 by UCST after all services are migrated to EGI Nagios TNA3.4
training: 99%
AppDB: 99%
VO Services:
  • 85%: LIP VO SAM instance
  • N.A: UPV VO SAM instance (lost during reinstallation)
  • 91%: VO Admin Dashboard (started on 15/05/2011)
 MNA3.3_Q6 MNA3.3_Q7 MNA3.3_Q8
M.NA3.4 Visitors to User Support websites:
  • Training
  • Application Database
  • VO Support Services
 Number of "unique visitors" from obtained by UCST from Google Analytics TNA3.4
training: 425
AppDB: 534
VO Services: 		MNA3.4_Q6 MNA3.4_Q7 MNA3.4_Q8
M.NA3.8 Number of Applications in the AppDB:
  • Applications
  • Tools
  • Personal profiles
 M.Chatziangelou TNA3.4/3
249
20
494 		249
20
494 		265
21
512 		342
30
618 		342
30
618 		365
36
636
M.NA3.9 Number of Trainers in the Trainers database Not used any longer TNA3.4/3
57 57 57 57 57 (Note: Trainers' database was not supported and the function has thus been deleted.)
 NOT COLLECTED
M.NA3.10 Number of Training Days delivered through NGI Training events R.McLennan (UCST) TNA3.4/3 (Training days, not trainee days!) 11 28 82
Note: There were a further 10 significant training events promoted by EGI. These ranged from MSc courses to non European events and have thus been excluded from this 'metric', though they serve to demonstrate EGI's growing influence. 		14
 39 38
M.NA3.11 Number of:
  • New/decommissioned VOs
  • Low/Medium/High Activity VOs
  • international VOs
 TNA3.1 Including national VOs
On first day of quarter
On first day of quarter 		10/0
13/23/27
85 		10/1
19/20/28
89 		3/0
17/22/28
92 		3/6
11/26/25
95 		3/0
22/16/30
98 		...
10/16/26
...
M.NA3.12 Number of users (grouped by community and VO) C.Lorphelin TNA3.1 Not exact numbers. Some VOMS servers can be inaccessible at the time of capturing. The metrics have been refined and since May 1st numbers are extracted from the new portal. 12,409:
  • HEP 4799
  • Infrastructure 2438
  • LS 573
  • CC 429
  • AA 353
  • ES 269
  • Computer Science and Mathematics 24
  • Fusion 6
  • Multidisciplinary 1682
  • Others 1836
 13,209:
  • HEP 5137
  • Infrastructure 2494
  • LS 571
  • CC 449
  • AA 308
  • ES 269
  • Computer Science and Mathematics 28
  • Fusion 9
  • Multidisciplinary 1850
  • Others 1871
 13,848
  • HEP 5977
  • Infrastructure 1859
  • LS 747
  • CC 478
  • AA 342
  • ES 320
  • Computer Science and Mathematics 10
  • Fusion 16
  • Multidisciplinary 1987
  • Others 2112
 12,984
  • HEP 5225
  • Infrastructure 1808
  • LS 735
  • CC 473
  • AA 339
  • ES 316
  • Computer Science and Mathematics 12
  • Fusion 15
  • Multidisciplinary 1974
  • Others 2089


 18,271
  • HEP 7358
  • Infrastructure 2726
  • LS 887
  • CC 192
  • AA 498
  • ES 393
  • Computer Science and Mathematics 26
  • Fusion 85
  • Multidisciplinary 2508
  • Others 3598
 ...

Further information: - Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412


The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).

Project level metric

The following activity (NA3) metrics are aligned against the project’s objectives.

Project
Objectives 		Objective
Summary 		Metric Provider Target
Y1 		May-Jul 2010 Aug-Oct 2010 Nov-Jan 2011 Feb-Apr 2011 May-Jul 2011
PO4 Addition of new User Communities Number of users from non-HUC VOs (Can be calculated using M.NA3.12) N.Ferreira (UCST) 0
500
1500 		3542
Computer Science and Mathematics (24);
Multidisciplinary (1682);
Other (1836) 		3749
Computer Science and Mathematics (28);
Multidisciplinary (1850);
Other (1871) 		4109
Computer Science and Mathematics (10);
Multidisciplinary (1987);
Other (2112) 		4075
Computer Science and Mathematics (12);
Multidisciplinary (1974);
Other (2089) 		...
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