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EGI-InSPIRE:NA2.5 Metrics Y3

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This page lists EGI-InSPIRE NA3 metrics for project year three (May 2012 - April 2013)

All NA3 metrics are available here


Activity level metrics

The following metrics were collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :

Metric ID (scope) Metric Explanation Task Query example (where applicable) Q9: May-Jul 2012 (value on 1st of August 2012) Q10: Aug-Nov 2012 (value on 1st of October 2012) Q11: Oct-Dec 2012 (value on 1st of January 2013) Q12: Jan-Mar 2013 (value on 1st of May 2013)
M.NA2.17

Uptime of User Support Services:

  • Training Marketplace
  • Applications Database
  • CRM system
 Collected by EGI.eu UCST
from Nagios monitor 		TNA2.5 training: ? %
AppDB: ? %
VO Services:
  • ? %: LIP VO SAM instance
  • ? %: UPV VO SAM instance
  • ? %: VO Admin Dashboard





M.NA2.18 Visitors of User Support
services:
  • Training Marketplace
  • Applications Database
  • CRM system
 Including gadget traffic where
possible. Expected tools:
  • Web logs for Training Marketplace and its gadgets
  • Piwik for AppDB and its gadgets
  • Google Analytics for CRM
 TNA2.5



M.NA2.19 Number of items per category
in the Applications Database
 Reported by GRNET
Total number of items on the
last day of the quarter
 TNA2.5



M.NA2.20 Number of items in the Training Marketplace:
  • number of events added
  • number of online resources added
  • number of relevant online resources (added or verified within the last 12 months)
  • number of online resources in total (including out of date items)
 Reported by STFC
 TNA2.5  



M.NA2.21 Number of new items per
category in the CRM system 		Accounts, Contacts,
Conversations reported by Ibergrid.
Conversations stored in
  • Documents (new & modified)
  • Text fields
 TNA2.5


The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).





Strategic metrics

The following activity (NA3) metrics are aligned against the project’s objectives.

Project
Objectives 		Objective
Summary 		Metric PY4 Targets
 Q5: May-Jul 2011 (captured on 1st of Aug 2011) Q6: Aug-Oct 2011 (captured on 1st of Nov 2011) Q7: Nov-Jan 2011-2012 (captured on 1st of Feb 2012) Q8: Feb-Apr 2012 (captured on 1st of May 2012)

Perspective: Learning & Growth

PO1

PO2

Develope the human capital within the EGI ecosystem. This should have a positive impact on the technical effectiveness and capacity of the EGI ecosystem and the support that can be offered locally to all stakeholders.

PO1: Number of NGI supported training/tutorial attendee days undertaken at NGI events a year.


PO2: Number of EGI.eu supported training/tutorial attendee days undertaken through EGI Forums and dedicated events a year.

NB: An event that lasted for 2 days that had 25 attendees would contribute 50 attendee training days.

1000

(1500)

(2000)

100

(200)

(300)

PO2 Addition of new User Communities Number of users from non-HUC VOs Calculated from M.NA3.9 by UCST
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