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EGI-InSPIRE:DMSU ticket followup
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Plans of the DMSU work defined in MS502 and MS507 define the process of assingning ETA (Estimated Time of Arrival). Further negotiation with Technology providers (the EMI project in particular) shows that for higher priority tickets the ETA is given, and for lower priorities it cannot be assigned reliably (arriving high priority issues can pospone lower ones indefinitely). The revised process is defined below.